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Customer Satisfaction Stories - Page 36

Australian Stories

Customer Satisfaction stories

How voice recognition technology can transform customer experience in Australia
Customer Experience

How voice recognition technology can transform customer experience in Australia

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

By Robert Woolfrey • 4 min read • Wed, 27th Mar 2024

Global Stories

Customer Satisfaction stories

Exclusive: How Fluent Commerce is shaking up the OMS industry
Marketing Technologies

Exclusive: How Fluent Commerce is shaking up the OMS industry

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

By Tom Raynel • 3 min read • Mon, 15th Apr 2024
Dynatrace announces expanded Google Cloud partnership
Digital Transformation

Dynatrace announces expanded Google Cloud partnership

Dynatrace boosts its market reach with Google Cloud, scaling its AI-powered analytics and cloud security tools for broader customer adoption.

By Tom Raynel • 2 min read • Wed, 10th Apr 2024
Qualtrics unveils AI-powered suites for improved experience management
Artificial Intelligence

Qualtrics unveils AI-powered suites for improved experience management

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.

By Catherine Knowles • 3 min read • Mon, 8th Apr 2024
Kentico leads again in Spring 2024 G2 Grid Report for DXP
NPS

Kentico leads again in Spring 2024 G2 Grid Report for DXP

Kentico maintains market leadership for the fourth year running, according to the Spring 2024 G2 Grid Report for Digital Experience Platforms.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024
ANZ manufacturers boost efficiency with ERP & MOM systems
Manufacturing

ANZ manufacturers boost efficiency with ERP & MOM systems

Manufacturers across Australasian are embracing SYSPRO to bolster operational efficiencies amid challenging times.

By Shannon Williams • 3 min read • Fri, 5th Apr 2024
TrueConf named High Performer twice in 2024 G2 Grid Report
Unified Communications

TrueConf named High Performer twice in 2024 G2 Grid Report

TrueConf, a global leader in video collaboration technologies, has been commended as a High Performer in the G2 Grid Report for Video Conferencing in 2024, highlighting its substantial impact and customer satisfaction.

By Catherine Knowles • 2 min read • Thu, 4th Apr 2024
Global POS terminal transactions to surge to $21.1tn by 2028
Storage

Global POS terminal transactions to surge to $21.1tn by 2028

Juniper Research predicts the value of global POS terminal transactions will reach USD $17 trillion by 2022, but it warns that legacy systems need to be replaced following recent outages.

By Kaleah Salmon • 3 min read • Thu, 4th Apr 2024
BeyondTrust bolsters leadership team with three key appointments
Data Protection

BeyondTrust bolsters leadership team with three key appointments

BeyondTrust, a global leader in identity and access security, announces three new executive appointments with over 100 years of combined industry experience to enhance customer value and drive growth.

By Imee Dequito • 3 min read • Wed, 3rd Apr 2024
Twilio unveils Unified Profiles & Agent Copilot for customised interactions
Customer Experience

Twilio unveils Unified Profiles & Agent Copilot for customised interactions

Twilio introduces Unified Profiles and Agent Copilot to its Flex platform, using Segment's customer data to provide personalised, data-informed customer experiences and bolster employee productivity.

By Tom Raynel • 3 min read • Thu, 28th Mar 2024
Volvo Cars partners with TDCX to bolster digital customer experience
Customer Experience

Volvo Cars partners with TDCX to bolster digital customer experience

Volvo Cars joins forces with digital solutions provider TDCX to enhance digital customer service amid findings that fewer than 1 in 10 Europeans are happy with car brands' tech offerings.

By Kaleah Salmon • 3 min read • Wed, 27th Mar 2024
Medallia secures top spot in Gartner's VoC platforms ranking
Customer Experience

Medallia secures top spot in Gartner's VoC platforms ranking

Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.

By Shannon Williams • 2 min read • Tue, 26th Mar 2024
Navigating the tumultuous waves of Oracle Java pricing and licensing changes
Marketing Technologies

Navigating the tumultuous waves of Oracle Java pricing and licensing changes

Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.

By Dean Vaughan • 4 min read • Tue, 26th Mar 2024
Salient Predictions unveils upgraded model for weather risk management
Agricultural Technology

Salient Predictions unveils upgraded model for weather risk management

Salient Predictions introduces an upgraded model aimed at transforming risk management in key sectors such as energy, agriculture, and insurance, offering advanced foresight for weather-related disasters.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024
OutSystems unveils Data Fabric to boost developer prowess & agility
Virtualisation

OutSystems unveils Data Fabric to boost developer prowess & agility

OutSystems unveils major update with introduction of OutSystems Data Fabric and Event-Driven Architecture feature in its Developer Cloud to boost data-powered app creation and IT transformation.

By Sean Mitchell • 3 min read • Thu, 21st Mar 2024
Payment terms crucial for B2B eCommerce success – study
Customer Experience

Payment terms crucial for B2B eCommerce success – study

A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.

By Shannon Williams • 3 min read • Thu, 21st Mar 2024
Solo.io launches Gloo Network for advanced Cilium management
Network Infrastructure

Solo.io launches Gloo Network for advanced Cilium management

Solo.io unveils Gloo Network for Cilium, a cloud-native application networking solution easing corporate adoption and tightening the integration of Cilium technology.

By Catherine Knowles • 3 min read • Wed, 20th Mar 2024
Wonder Group partners with Sorted to transform global shipping operations
Customer Experience

Wonder Group partners with Sorted to transform global shipping operations

Wonder Group, a prominent party goods designer and distributor, teams up with Delivery Experience platform, Sorted, to streamline global shipping operations and heighten customer experience.

By Catherine Knowles • 3 min read • Tue, 19th Mar 2024