Industry insider news for Australia's technology resellers
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What the people say - Gartner’s November Customers’ Choices
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
20 Nov 18
Zendesk launches new workflow and collaboration tools
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."
11 Jun 18
Zendesk launches omnichannel suite for integrated customer experience
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
21 May 18
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
10 Aug 17
Zendesk & AWS - new data center coming to Sydney next month
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
26 Jul 17
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
04 May 17
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
19 Sep 16
Zendesk, Google Play help businesses respond to customer app reviews
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
23 May 16
New SMS channel launched by Zendesk
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
13 May 16
Gartner recognises Zendesk for innovative CRM solutions
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”
09 May 16
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
17 Mar 16
Zendesk adds customer service add-in to Outlook
“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."
24 Nov 15
Zendesk invests in Melbourne as tech hub
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.
20 Nov 15
Zendesk launches predictive analytics feature for enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."
09 Oct 15
Zendesk's ANZ team continues to grow
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.
09 Apr 15
Zendesk takes customer service to apps and websites with Embeddables
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.
04 Dec 14
Zendesk praises ANZ market as customer base doubles...
Zendesk has nearly doubled its customers across Australia and New Zealand in the past year, rising to almost 3,000 customers from 1,500 local customers in January 2013.
07 Feb 14
Kiwi IT customers ready to spend more…
New Zealand beats Australia to lead the world for customer satisfaction as new Zendesk report claims the public is now prepared to dig deep into their pockets once again.
09 Aug 13
Zendesk seeks double success after sales scoop
Cloud-based provider tasks new director of sales with doubling sales across the next 12 months in ANZ.
04 Mar 13
Zendesk continues upward growth trend in ANZ
Company confirms 1,500 Australian customer sign up along with 350 across New Zealand.
16 Jan 13
Zendesk's fresh funding fuels cloud-based apps
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.
20 Sep 12
Zendesk launches mobile web support portal
Zendesk launches a new mobile customer portal, enabling more than 20,000 businesses to offer improved self-support anytime.
29 Aug 12
7 tips for taking customer support social
Your customers are all there - why aren't you?
27 Jun 12
Online helpdesk spreads satisfaction in NZ - Updated
95% of kiwis satisfied thanks to cloud-based customer service network.
01 Feb 12