A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.

"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.

Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.

Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.

A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.

"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."

“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."

Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.

“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."

Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

Zendesk has nearly doubled its customers across Australia and New Zealand in the past year, rising to almost 3,000 customers from 1,500 local customers in January 2013.

New Zealand beats Australia to lead the world for customer satisfaction as new Zendesk report claims the public is now prepared to dig deep into their pockets once again.

Cloud-based provider tasks new director of sales with doubling sales across the next 12 months in ANZ.

Company confirms 1,500 Australian customer sign up along with 350 across New Zealand.

Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.

Zendesk launches a new mobile customer portal, enabling more than 20,000 businesses to offer improved self-support anytime.

Your customers are all there - why aren't you?

95% of kiwis satisfied thanks to cloud-based customer service network.