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The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.More

A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.More

“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."More

There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.More

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers. More

Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.More

The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.More

"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."More

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.More

Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.More

Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.More

The impact of bad customer experiences goes far beyond short-term sales.More

A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.More

"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."More

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.More

Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.More

Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.More

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.More

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.More

Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.More

A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.More

"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”More

“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."More

“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."More