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Consumer expectations Stories - Page 6

Australian Stories

Consumer expectations stories

Australian consumers demand greater transparency in delivery services
EduTech

Australian consumers demand greater transparency in delivery services

Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.

By Sean Mitchell • 3 min read • Mon, 15th Jul 2024
Australian retailers struggling to deliver best of breed eCommerce
Customer Relationship Management

Australian retailers struggling to deliver best of breed eCommerce

Australian retailers lag in eCommerce maturity, with 16.8% of sales online. While COVID and cost-of-living affects investment, Gen Y and Gen Z may push online sales to 33% by 2033.

By Teresa Sperti • 6 min read • Tue, 2nd Jul 2024

Global Stories

Consumer expectations stories

Alliance & MEQ launch AI insights into quality of lamb & beef
Agricultural Technology

Alliance & MEQ launch AI insights into quality of lamb & beef

MEQ and Alliance Group have teamed up to offer farmers AI-driven insights into lamb and beef quality, enhancing livestock management decisions.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
Survey: marketers call for new ad verification models
Unified Communications

Survey: marketers call for new ad verification models

A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.

By Shannon Williams • 3 min read • Fri, 22nd Nov 2024
Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
ProGlove launches smart scanner rental for peak season
Financial Systems

ProGlove launches smart scanner rental for peak season

ProGlove launches a flexible rental programme for its MARK smart scanners, aiding warehouse operators during the busy holiday season.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
SOTI forecasts Australian eCommerce trends for 2025
Data Protection

SOTI forecasts Australian eCommerce trends for 2025

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

By Imee Dequito • 3 min read • Mon, 11th Nov 2024
Generational divides revealed in Black Friday survey
Customer Experience

Generational divides revealed in Black Friday survey

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

By Kaleah Salmon • 3 min read • Thu, 31st Oct 2024

Stories from Other Regions

Consumer expectations stories

Small businesses to adopt 'paper-light' strategies by 2025
Document Management

Small businesses to adopt 'paper-light' strategies by 2025

By 2025, small businesses are set to adopt 'paper-light' strategies, balancing digital and physical documents to meet sustainability and customer needs.

By Sean Mitchell • 3 min read • Sat, 23rd Nov 2024
Study reveals UK consumers' mixed views on AI in retail
Customer Experience

Study reveals UK consumers' mixed views on AI in retail

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Marqeta launches UX Toolkit & Portfolio Migrations tools
Data Analytics

Marqeta launches UX Toolkit & Portfolio Migrations tools

Marqeta has launched the UX Toolkit and Portfolio Migrations to streamline cardholder integration and enhance user experience for clients.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
UK consumers concerned as mobile fraud & attacks rise
Malware

UK consumers concerned as mobile fraud & attacks rise

Research by Appdome reveals that 41% of UK consumers have faced mobile fraud, highlighting urgent security concerns as they shift towards app-based transactions.

By Shannon Williams • 3 min read • Fri, 18th Oct 2024
Half of UK consumers find retail marketing irrelevant
Marketing Technologies

Half of UK consumers find retail marketing irrelevant

Half of UK consumers find retail marketing “irrelevant,” with only 42% feeling online content is tailored to their interests, a decline from last year, says Optimizely.

By Kaleah Salmon • 2 min read • Mon, 30th Sep 2024
Virtualstock & commercetools partner to automate retail ops
Supply Chain

Virtualstock & commercetools partner to automate retail ops

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Supermarkets lead in online personalisation, beating all sectors
Loyalty programmes

Supermarkets lead in online personalisation, beating all sectors

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024