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Consumer expectations Stories

Australian Stories

Consumer expectations stories

Australia Post buys Rendr to speed same-day delivery
Digital Transformation

Australia Post buys Rendr to speed same-day delivery

The deal gives retailers broader same-day and on-demand options, as Australia Post extends reach to almost 90% of the population.

By Shannon Williams • 4 min read • Fri, 3rd Apr 2026
Amazon Australia uses AI to cut delivery packaging
Customer Experience

Amazon Australia uses AI to cut delivery packaging

Amazon Australia has deployed homegrown AI to expand box-free deliveries, slashing packaging and cutting waste across its network.

By Kaleah Salmon • 4 min read • Wed, 25th Mar 2026
Manhattan wins ABA100 award for warehouse innovation
Digital Transformation

Manhattan wins ABA100 award for warehouse innovation

Manhattan wins the ABA100 Supply Chain Innovation Award in Australia for its AI-driven, cloud-native Active Warehouse Management platform.

By Sean Mitchell • 3 min read • Tue, 24th Mar 2026

Global Stories

Consumer expectations stories

Visa launches subscription manager for recurring payments
Crypto

Visa launches subscription manager for recurring payments

North American banks can now let cardholders manage recurring charges in-app, as rising subscription use fuels demand for clearer controls.

By Karen Joy Bacudo • 3 min read • Fri, 27th Mar 2026

Stories from Other Regions

Consumer expectations stories

Strata Credit Union picks Alkami for digital overhaul
Data Analytics

Strata Credit Union picks Alkami for digital overhaul

Members will soon get payments, transfers and budgeting tools in one app as Strata Credit Union upgrades its digital banking service.

By Joseph Gabriel Lagonsin • 4 min read • This month
JD.com's Joybuy expands in UK amid subsidy scrutiny
Supply Chain

JD.com's Joybuy expands in UK amid subsidy scrutiny

Regulatory concerns are mounting as Joybuy's rapid UK rollout puts pressure on rivals with same-day delivery and a cheaper subscription than Amazon Prime.

By Sofiah Nichole Salivio • 5 min read • This month
New Zealanders worry about AI's environmental impact
Data Protection

New Zealanders worry about AI's environmental impact

A growing share of consumers want businesses to prove AI is powered responsibly, with younger New Zealanders most worried about its environmental costs.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK marketers miss cultural moments, Optimizely finds
Customer Experience

UK marketers miss cultural moments, Optimizely finds

More than half of UK consumers are likelier to engage when brands react to live events, but internal bottlenecks are slowing marketers down.

By Sofiah Nichole Salivio • 4 min read • Last month
Dupaco boosts digital onboarding with MANTL platform
Software-as-a-Service

Dupaco boosts digital onboarding with MANTL platform

New digital onboarding has helped the credit union add USD $138 million in deposits and save more than 4,194 staff hours.

By Karen Joy Bacudo • 3 min read • Fri, 19th Jun 2026
UK shoppers expect faster product drops, survey finds
Supply Chain

UK shoppers expect faster product drops, survey finds

Social media is pushing retailers to restock faster, as 65% of UK shoppers now expect technology to keep viral items available.

By Regine Laguilles • 4 min read • Wed, 10th Jun 2026
Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Tue, 9th Jun 2026
At the crossroads: building the next phase of payments in Aotearoa
Digital Transformation

At the crossroads: building the next phase of payments in Aotearoa

Fragmentation could slow Aotearoa's payments overhaul unless industry and government align on standards, identity and resilience.

By Chad Haighmark • 4 min read • Wed, 27th May 2026
UK bank customers ready to quit over crime failures
Fintech

UK bank customers ready to quit over crime failures

Most UK bank customers would walk after anti-money laundering failures, as trust in account freezes and compliance delays now shapes provider choice.

By Karen Joy Bacudo • 4 min read • Sat, 23rd May 2026
Ultra-fast delivery promises linked to more UK delays
Customer Experience

Ultra-fast delivery promises linked to more UK delays

Retailers chasing rapid checkout promises are seeing more failed drops, as most UK shoppers prefer dependable two-to-four-day delivery windows.

By Sofiah Nichole Salivio • 3 min read • Wed, 22nd Apr 2026
Plaid says AI is reshaping consumer finance expectations
Data Protection

Plaid says AI is reshaping consumer finance expectations

More than half of Americans used AI to manage money last year, as consumers increasingly expect financial apps to offer guidance, not just data.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Apr 2026
Britons would ditch heating before internet, survey finds
Unified Communications

Britons would ditch heating before internet, survey finds

A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.

By Kaleah Salmon • 4 min read • Thu, 2nd Apr 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026