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Consumer expectations stories

Thales survey reveals declining trust in digital services
Data Protection

Thales survey reveals declining trust in digital services

Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

By Kaleah Salmon • 3 min read • Mon, 24th Mar 2025
Dentsu Digital & SmartOSC unveil Headless Commerce tool
Customer Experience

Dentsu Digital & SmartOSC unveil Headless Commerce tool

Dentsu Digital and SmartOSC have unveiled their Headless Commerce Accelerator to revolutionise digital shopping experiences, enhancing efficiency for retailers.

By Sean Mitchell • 3 min read • Wed, 12th Mar 2025
Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Why Digital Customer Experience Will Define Business Success in 2025
Data Analytics

Why Digital Customer Experience Will Define Business Success in 2025

In 2025, the digital customer experience will be crucial for organisational success, as over 70% of APAC consumers may switch brands after a poor interaction.

By Rob Newell • 4 min read • Wed, 26th Feb 2025
Fabletics partners with Blue Yonder for supply chain boost
Digital Transformation

Fabletics partners with Blue Yonder for supply chain boost

Fabletics has partnered with Blue Yonder to bolster its global supply chain planning, aiming for improved inventory management and sustainability.

By Sean Mitchell • 3 min read • Fri, 14th Feb 2025
Retail report: UK consumers prioritise convenient deliveries
Customer Experience

Retail report: UK consumers prioritise convenient deliveries

The Metapack report reveals that by 2025, 60.1% of UK consumers prioritise delivery convenience, highlighting a shift towards innovative retail strategies.

By Shannon Williams • 2 min read • Fri, 14th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Report reveals CMS challenges in future digital marketing
Software-as-a-Service

Report reveals CMS challenges in future digital marketing

Sitecore's Websites 2025 report reveals marketers prioritise AI and personalisation amid CMS limitations, with 76% citing budget constraints as a key hurdle.

By Sean Mitchell • 2 min read • Fri, 7th Feb 2025
VR & AR transforming innovation in product development
Digital Transformation

VR & AR transforming innovation in product development

Virtual and Augmented Reality are revolutionising product development and innovation across industries, driving demand for these transformative technologies.

By Catherine Knowles • 3 min read • Sun, 5th Jan 2025
Searchspring reports 55% surge in 2024 Black Friday sales
Data Analytics

Searchspring reports 55% surge in 2024 Black Friday sales

Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.

By Kaleah Salmon • 3 min read • Mon, 30th Dec 2024

Stories from Other Regions

Consumer expectations stories

Live and Interactive: The tech-driven future of digital storytelling
Customer Experience

Live and Interactive: The tech-driven future of digital storytelling

As storytelling evolves in the digital age, brands must adapt to interactive formats like live blogs to engage audiences and foster deeper connections.

By Naomi Owusu • 5 min read • Fri, 21st Mar 2025
AI expected to revolutionise Singapore financial services
Customer Experience

AI expected to revolutionise Singapore financial services

A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
UK ecommerce in 2025: social media & speedy delivery
Marketing Technologies

UK ecommerce in 2025: social media & speedy delivery

The UK ecommerce landscape is evolving rapidly, with 60.1% of consumers willing to switch brands for better delivery options, highlighting changing preferences.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025
Mastering marketing's future: AI, data, and agility for 2025
Customer Experience

Mastering marketing's future: AI, data, and agility for 2025

As consumer expectations surge, brands must embrace data-first strategies and AI insights to deliver personalised experiences that drive growth by 2025.

By Jessica Jacobs • 5 min read • Tue, 28th Jan 2025
Singapore workers embrace AI but fear revealing usage
Artificial Intelligence

Singapore workers embrace AI but fear revealing usage

A Slack report reveals 52% of Singaporean workers use AI, yet 45% are hesitant to disclose this, fearing perceptions of incompetence.

By Sean Mitchell • 3 min read • Sat, 14th Dec 2024
Uber Direct partners with Grozeo for rapid delivery service
Clean technologies

Uber Direct partners with Grozeo for rapid delivery service

Uber Direct has teamed up with Grozeo to offer small and medium retailers rapid delivery services, enabling faster item delivery within two hours.

By Sean Mitchell • 2 min read • Tue, 10th Dec 2024
Creating seamless borrower journeys: The automation revolution in customer experience
Data Analytics

Creating seamless borrower journeys: The automation revolution in customer experience

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

By Kris Costello • 5 min read • Wed, 4th Dec 2024