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Zoom moves into contact centre market, acquiring Five9 in $14.7 billion stock transaction
Customer Relationship Management

Zoom moves into contact centre market, acquiring Five9 in $14.7 billion stock transaction

Zoom has announced a definitive agreement to acquire the cloud contact centre Five9 in an all-stock transaction valued at approximately $14.7 billion.

By Ryan Morris-Reade • 3 min read • Tue, 20th Jul 2021
8x8 unveils Experience Communications as a Service to help organisations meet new work requirements
Unified Communications

8x8 unveils Experience Communications as a Service to help organisations meet new work requirements

8x8 introduces Experience Communications as a Service (XCaaS; merging UCaaS and CCaaS to enhance employee and customer experiences.

By Shannon Williams • 3 min read • Fri, 28th May 2021
8x8 adds new business messaging features to Microsoft Teams
Unified Communications

8x8 adds new business messaging features to Microsoft Teams

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.

By Ryan Morris-Reade • 3 min read • Tue, 11th May 2021
LoopUp appoints Leigh Henderson as director of consulting for Australia
Unified Communications

LoopUp appoints Leigh Henderson as director of consulting for Australia

As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

By Staff Writer • 3 min read • Thu, 28th Jan 2021
Video: 10 Minute IT Jams - Who is 8x8?
Unified Communications

Video: 10 Minute IT Jams - Who is 8x8?

TechDay launches 10 Minute IT Jams series, providing insights into technology companies in the Asia-Pacific region. 8x8 discussed in latest video.

By Nick Forrester • 1 min read • Tue, 11th Aug 2020
RingCentral launches new partner programme
Unified Communications

RingCentral launches new partner programme

Enables qualifying partners to manage the sales process end-to-end for opportunities for organisations of up to 400 employees.

By Ben Moore • 3 min read • Thu, 4th Jun 2020
Arkadin relaunches as NTT's cloud communications division
Unified Communications

Arkadin relaunches as NTT's cloud communications division

The division will continue to work with organisations to provide collaboration solutions, which in the recent climate is more important than ever.

By Staff Writer • 2 min read • Tue, 24th Mar 2020
MNF Enterprise and AARNet announce cloud calling partnership
EduTech

MNF Enterprise and AARNet announce cloud calling partnership

Together, the two companies will provide voice communications solutions to the country's education and research sector.

By Staff Writer • 2 min read • Mon, 24th Feb 2020
8x8 names three new global execs
Unified Communications

8x8 names three new global execs

8x8 has appointed Marge Breya as EVP and CMO, Samuel Wilson as chief customer officer and EMEA MD, and Homero Salinas as global VP and commercial sales head.

By Ben Moore • 3 min read • Mon, 20th Jan 2020
Quantum expands offerings with new line of distributed cloud services
Hybrid Cloud

Quantum expands offerings with new line of distributed cloud services

Quantum Corp has launched Distributed Cloud Services to allow users to focus on business goals and improve user experience.

By Staff Writer • 3 min read • Fri, 28th Jun 2019
Zoom Phone beta announced for local customers
Unified Communications

Zoom Phone beta announced for local customers

Zoom has launched a beta version of its Zoom Phone service in Australia, introducing BYOC and certifying new desk phone devices from Poly and Yealink.

By Ben Moore • 2 min read • Thu, 16th May 2019
Exclusive: How the channel can take advantage of cloud communications
Unified Communications

Exclusive: How the channel can take advantage of cloud communications

Ingram Micro NZ, 8x8 and Tradewinds discuss the state of cloud communications in ANZ and the channel opportunity it presents.

By Jacques-Pierre (JP) Dumas • 6 min read • Mon, 1st Apr 2019
Cloud communications turns US$45b collaboration market on its head
Unified Communications

Cloud communications turns US$45b collaboration market on its head

It comes as little surprise that cloud is continuing on its disruptive path – this time in the collaboration market.

By Staff Writer • 3 min read • Tue, 29th Jan 2019
Four reasons it's time to switch to cloud communications
Unified Communications

Four reasons it's time to switch to cloud communications

Ben Swanson explains why organisations bogged down by legacy PBX systems should move to unified cloud communications sooner, rather than later.

By Ben Swanson • 5 min read • Mon, 31st Dec 2018
Why UCaaS is the channel's 'opportunity of the century'
Unified Communications

Why UCaaS is the channel's 'opportunity of the century'

The popularity of UCaaS has grown very fast, with larger organisations across major industries like financial services and healthcare embracing it.

By Ben Swanson • 4 min read • Mon, 19th Nov 2018
At-work collaboration apps most vulnerable to cyber attacks
Cloud Services

At-work collaboration apps most vulnerable to cyber attacks

According to a survey of 500 decision makers across several industries, 80% believe that cloud collaboration tools are vulnerable to cyber attacks.

By Sara Barker • 2 min read • Fri, 27th Jul 2018
Exclusive Interview: 8x8 - more than just UC
Virtualisation

Exclusive Interview: 8x8 - more than just UC

8x8 shows no sign of slowing with its cloud-based communications platform. Brendan Maree explains how it got to where it is today.

By Ben Moore • 3 min read • Thu, 12th Jul 2018
Twilio boosts local presence with first Aussie office
Unified Communications

Twilio boosts local presence with first Aussie office

Twilio is ready to boost their local presence, opening a new office and appointing its first Australia country manager.

By Ben Moore • 3 min read • Tue, 10th Apr 2018