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Cloud Communications Stories - Page 5

Australian Stories

Cloud Communications stories

RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025

Global Stories

Cloud Communications stories

Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC
Unified Communications

Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC

Alcatel-Lucent unveils Rainbow Hub, an integration-led cloud platform linking UCC with workflows, IoT and vertical services for partners.

By Melania Watson • 5 min read • Fri, 19th Dec 2025
Infobip sees Black Friday rich messaging volumes surge
Unified Communications

Infobip sees Black Friday rich messaging volumes surge

Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.

By Kaleah Salmon • 3 min read • Tue, 9th Dec 2025
Access4 announces top partners at 2025 Gold Coast conference
Unified Communications

Access4 announces top partners at 2025 Gold Coast conference

Access4 celebrated its top channel partners at the largest Annual Conference in Gold Coast, recognising leaders in cloud communications across ANZ and the UK.

By Kaleah Salmon • 2 min read • Mon, 8th Sep 2025
Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS
Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
Sinch appoints Angus Mansfield to lead APAC channel sales growth
Customer Experience

Sinch appoints Angus Mansfield to lead APAC channel sales growth

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

By Melvin Hipolito • 4 min read • Wed, 11th Jun 2025

Stories from Other Regions

Cloud Communications stories

Tollring secures Microsoft Teams compliance nod for Analytics 365 product
Unified Communications

Tollring secures Microsoft Teams compliance nod for Analytics 365 product

Tollring wins Microsoft nod for Analytics 365, joining a select group of Teams compliance recording providers with certified AI tools.

By Catherine Knowles • 4 min read • Fri, 12th Dec 2025
Gamma unveils GammaUCX to unify cloud voice estates
Unified Communications

Gamma unveils GammaUCX to unify cloud voice estates

Gamma has launched GammaUCX, a single voice layer to unify mixed cloud and legacy telephony estates across more than 20 countries.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
Northamber acquires Nuvias UC hardware unit for GBP £7.1 million
Unified Communications

Northamber acquires Nuvias UC hardware unit for GBP £7.1 million

Northamber has acquired Nuvias UC's hardware unit for GBP £7.1 million, boosting its audio-visual and unified communications capabilities amid sector growth.

By Kaleah Salmon • 3 min read • Thu, 4th Dec 2025
Gamma & Crexendo partner to boost global UCaaS through OCI
Unified Communications

Gamma & Crexendo partner to boost global UCaaS through OCI

Gamma and Crexendo have teamed up to offer global UCaaS solutions via Oracle Cloud Infrastructure, easing international expansion for service providers.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Paul North appointed as Zen Internet Partner Managing Director
Unified Communications

Paul North appointed as Zen Internet Partner Managing Director

Zen Internet appoints Paul North as Managing Director of its Partner division to drive channel growth and strengthen business partner collaborations.

By Jed Nykolle Harme • 3 min read • Tue, 14th Oct 2025
Andrew Crawford joins Digital Island as General Manager of Business Development
Unified Communications

Andrew Crawford joins Digital Island as General Manager of Business Development

Andrew Crawford joins Digital Island as General Manager of Business Development to drive growth and AI-enabled customer solutions from September 2025.

By Melvin Hipolito • 2 min read • Mon, 1st Sep 2025
8x8 extends Southampton FC partnership to boost fan engagement
Unified Communications

8x8 extends Southampton FC partnership to boost fan engagement

8x8 has extended its partnership with Southampton FC until 2026, enhancing fan engagement through advanced communications and matchday services.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025
XTIUM launches direct operations in Europe to expand IT services
Unified Communications

XTIUM launches direct operations in Europe to expand IT services

XTIUM has launched direct operations in Europe from Rotterdam, expanding managed IT services including cybersecurity for EMEA businesses.

By Kaleah Salmon • 3 min read • Thu, 3rd Jul 2025
Gamma unveils team to drive growth & digital transformation
Unified Communications

Gamma unveils team to drive growth & digital transformation

Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.

By Catherine Knowles • 3 min read • Thu, 3rd Jul 2025
RCS messaging surges in UK as iOS support & AI drive growth
Customer Experience

RCS messaging surges in UK as iOS support & AI drive growth

RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.

By Shannon Williams • 3 min read • Wed, 18th Jun 2025