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Twilio strengthens leadership with key appointments in cloud communications
Fri, 22nd Mar 2024

Twilio, the well-known cloud communications platform, has recently augmented their leadership team with two significant appointments. Thomas Wyatt has been announced as the President of Segment, and Inbal Shani as Chief Product Officer of the Twilio Communications business unit. This comes as part of the firm's ongoing efforts to blend the capabilities of communications, data, and AI to add value for their clientele.

Thomas Wyatt, the newly appointed President of Segment, brings to Twilio a stellar background in AI and data analytics, alongside a proven capacity for business, product, and Go-To-Market (GTM) leadership. His expertise lies in building and scaling businesses, a skill he has honed across his remarkable career. Prior to Twilio, Wyatt served as Chief Product and Strategy Officer at, where he was instrumental in managing strategy, product management, design and business development. He also gained substantial experience during his tenure at AppDynamics, where he occupied the role of Chief Marketing and Strategy Officer, and at Cisco, where he held multiple leadership positions over 14 years, including that of VP and General Manager of the Cloud Analytics Group.

As the incoming Chief Product Officer, Inbal Shani is set to steer the Twilio Communications business unit. With a successful career spanning leadership roles at premier organisations like GitHub, AWS, Microsoft, and TomTom, Shani is particularly skilled in designing and delivering technology products. She brings a unique strength in driving product-led growth strategies and championing the AI revolution, assets that were clearly demonstrated during her stint as Chief Product Officer at GitHub. Beyond this, she is deeply invested in optimising the developer experience and possesses a deep understanding of the rapid development of both Logic and Memory Models (LLMs) and AI models.

These new appointments form part of Twilio’s broader strategy to continually enhance and expand the scope of its two business units - Twilio Communications and Segment. The addition of Wyatt and Shani, two industry veterans with considerable experience and demonstrable success in their fields, indicates Twilio's commitment to utilising cutting-edge technologies including AI and data analytics, and leveraging these to deliver substantial customer value. Their respective roles will clearly play a central part in informing the strategic focus and execution of Twilio's operations, both presently and in the future.

The decisions to bring Wyatt and Shani onboard align with Twilio's vision of continually evolving and adapting its offerings in a dynamically changing technology space. Twilio's focus on merging communications, data, and AI is reflective of the technological zeitgeist, and the invaluable contributions from their new leaders will undoubtably catalyse this process. By leveraging their diverse skills and experiences, Twilio remains poised to consolidate its position as a leader in enabling potent communication experiences for its customers via their innovative products and services. The inclusion of these esteemed professionals in key leadership roles at Twilio is a reaffirmation of the company's commitment to remain on the cutting-edge of technological advancements in the sector.