Subiaco completes major digital overhaul with TechnologyOne

The City of Subiaco has completed a three-year digital transformation project with TechnologyOne, in what it says is the largest rollout of TechnologyOne products by a local government in Western Australia over that period.

The program replaced several older systems with a single digital platform covering a wide range of resident-facing and internal services, including rates, pet registrations and renewals, bin requests, street maintenance, business applications, and building and permit applications.

Residents, business owners and visitors can now use one online system to report issues, submit applications, make payments, and track requests. Staff can also allocate, monitor, and respond to requests across the organisation through the same system.

The project began in 2023 and included what Subiaco described as the fastest full OneCouncil go-live in Western Australia. The city was also the first local government in Australia to buy TechnologyOne's Plus product, which it said will help analyse its data, support decision-making, and identify trends.

Local governments in Western Australia have faced pressure to update ageing technology while managing higher cyber risk. Subiaco said removing legacy systems was part of the project and has strengthened its cyber security posture by moving staff onto a shared modern system.

Service changes

The council positioned the overhaul as both a service delivery and operational project. By consolidating systems, it aims to reduce manual processes and create a more consistent experience for people dealing with the city online.

For residents, the changes are most visible in everyday interactions with the council, from paying rates to requesting bins or lodging permit applications. For staff, the shift changes how requests are processed and tracked between teams.

Colin Cameron, Chief Executive Officer, City of Subiaco, commented on the scale of the program.

"Our progress has been significant. The sheer amount of TechnologyOne products that we have delivered in just three years reflects how bold our original plan was, and how much willingness, hard work, and cooperation from across the organisation has gone into the project," said Colin Cameron, Chief Executive Officer, City of Subiaco.

Cameron also highlighted the effect on staff time.

"The time that we are saving through our partnership with TechnologyOne enables our staff, volunteers, and contractors to spend more time serving our community, to meet their needs now and into the future," he said.

Vendor role

TechnologyOne, which is listed on the ASX, has expanded its presence in local government software in Australia. The Subiaco project adds to a market in which councils are replacing fragmented legacy platforms with cloud-based administrative and customer service systems.

Ben Malpass, Executive Vice President for Local Government at TechnologyOne, described the implementation as a marker of delivery speed.

"This go-live with the City of Subiaco demonstrates what's possible with strong leadership from council and collaboration with us at TechnologyOne to demonstrate rapid time to value. Delivered on time, it marks the fastest full OneCouncil go-live in Western Australia, a testament to Subiaco's commitment to modern ERP and its strategic transformation," said Ben Malpass, Executive Vice President for Local Government, TechnologyOne.

Malpass said the purchase of Plus would support the council's use of data across its operations.

"By embracing Plus, Subiaco will reduce complexity, improve its City's data visibility, and lay strong foundations for long-term transformation. This investment in Plus positions the City to accelerate future innovation and deliver exceptional outcomes for its community," he said.

The Subiaco rollout reflects how digital modernisation in local government is moving beyond finance and records systems into broader service delivery, as councils seek to bring customer requests, payments, applications, and internal workflows into one platform.