Plantronics has extended the management and reporting aspects of its cloud software solution to include Plantronics headsets connected to mobile devices running iOS and Android.
This extended reach of Plantronics Manager Pro v3.11 is enabled through the Plantronics Hub mobile application.
IT managers can now see, manage and gather insights from the entire line of Plantronics enterprise devices, from desktop to tablets and mobile phones.
“More than 53% of organisations have interest in ear-to-ear diagnostics that would enable IT leaders to manage voice performance from the user perspective, and more than 35% of companies are increasing deployment of mobile UC clients,” says Nemertes Research vice president and research director Irwin Lazar.
“These realities make it more important than ever to ensure IT and line-of-business managers are equipped with solutions that can help them obtain analytics and actionable insights from across their company’s entire communications ecosystem.”
Plantronics Manager Pro is Software-as-a-Service (SaaS) designed to manage Plantronics communications devices.
IT professionals and their managed-services partners are able to manage the performance of every supported headset across the enterprise
Plantronics Manager Pro v3.11 provides the ability to see, manage and gain actionable insights.
It is also easier for customers, developers and partners to embed this data into pre-existing enterprise applications or create new service offerings with Northbound API access to the Plantronics Manager Pro dataset.
“For an IT professional to be able to gain valuable data from our full line of enterprise devices, even mobile ones attached to Plantronics UC headsets, is game-changing,” says Plantronics Software vice president and general manager Tom Wesselman.
“Now, IT can really have a complete view of all the information available to them, which will arm them with the knowledge to make much more informed decisions based on this data.”