Lockyer Valley council completes ERP upgrade to boost services

Lockyer Valley Regional Council has completed an upgrade to its IT system through the implementation of a new Enterprise Resource Planning (ERP) platform designed to improve services for its 45,000 residents.

The council has transitioned to TechnologyOne's Connected Intelligence Anywhere (CiA) platform, a move designed to deliver improvements in business processes, workflows, and staff capacity, while preparing for further digital transformation initiatives in the future.

The centrally managed platform is expected to streamline key council functions, including finance, human resources, project management, and supply chain operations. Around 300 members of council staff will now have access to updated tools and functionality aimed at enhancing the way they serve the local community.

Ian Church, Chief Executive Officer at Lockyer Valley Regional Council, stated: "The transition to CiA is an exciting project for our Council and community as it will bring with it improvements in business processes and workflows, which will in turn improve our efficiency as an organisation. In addition, I expect to see improved capability for staff working in the field such that they can enter and access data on location rather than waiting until they have returned to the office. These are just a couple of improvements that will help us as an organisation achieve better customer service outcomes."

The adoption of the CiA platform is intended to enable the council to roll out additional capabilities that seek to improve resident engagement with council services. The updated system's interface is designed to facilitate data capture and work management for council staff, supporting a transition to more mobile and responsive service delivery.

Lockyer Valley Regional Council's upgrade was completed on schedule and within budget, according to the council. The SaaS-based ERP solution is now positioned as the core technology supporting critical operations within the organisation.

The next stage of the local government's technology strategy will focus on modernising the TechnologyOne Property & Rating (P&R) platform, with the objective of facilitating increased online access to council services by residents. Phase two of the transformation will aim to provide 24/7 digital services to the local community to address changing expectations around accessibility and convenience.

Ben Malpass, Strategic Advisor for Local Government at TechnologyOne, commented: "Lockyer Valley Regional Council's successful go-live with our CiA platform is a testament to their vision and commitment to modernising their services for the benefit of their community. By embracing a true Software-as-a-Service solution, LVRC is laying the groundwork for more responsive, transparent, and efficient service delivery and enhancing the experience for the community they serve."

TechnologyOne reports a presence across more than 330 councils in Australia and New Zealand, bringing extensive experience in digital transformation projects for the public sector. The company's solutions are aimed at equipping councils with capabilities to manage complex community needs and operational requirements in the face of ongoing technological change.

The Lockyer Valley region's investment in ERP technology follows broader trends within local government seeking to update core digital infrastructure, optimise staff workflows, and deliver improved public services. The council's focus is on using the new system to facilitate more direct engagement with residents and provide staff with increased flexibility for field work.

Lockyer Valley Regional Council has indicated that further digital developments will be considered as part of its ongoing technology roadmap, with future phases of the transformation planned to address evolving operational and community needs.