About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
NCS & Google Cloud unite for AI transformation in APAC
3 days ago
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ai
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partnerships
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public sector
NCS and Google Cloud form strategic partnership to boost AI-led transformation across APAC's public and private sectors.
Adobe predicts 2024 dominant creative trends in new report
3 days ago
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gaming
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vr
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adobe
Adobe's 2024 Creative Trends Report reveals four key themes set to influence digital content, including photography and social media.
Cisco reaches goal of impacting one billion lives early
3 days ago
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digital transformation
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data science
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cybersecurity
Cisco surpasses its goal of positively affecting one billion lives globally through its technology, a year ahead of schedule.
Landmark study unmasks potential threat of AI voices
3 days ago
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customers
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scams
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fraud
Landmark study by Ringover has revealed a majority of people can't distinguish between real and AI-generated voices.
Australians face 'awkward tax' due to reluctance in asking for repayments
3 days ago
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paypal
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tax
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features
Aussies losing out financially during festive season due to 'awkward tax', an unwillingness to ask for owed money.
AI propels European businesses towards increasing smart video adoption
4 days ago
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ai
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cx
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investment
AI is increasingly driving businesses across Europe to adopt smart video use, with numerous sectors recognising AI's potential impact.
Study finds over half of of users unsatisfied with AI tools
4 days ago
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ai
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user interface
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study
Over half of corporate research professionals are displeased with AI tools, requiring more than just chat functions, says study.
Australians fearful of app failures disrupting Christmas
4 days ago
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apps
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cisco appdynamics
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transactions
A recent survey reveals Australians worry over potential app failures disrupting their Christmas celebrations in 2023.
Alert anxiety hits workers over constant out-of-hours notifications
4 days ago
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collaboration
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business
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apps
Out-of-hours notifications are causing 'alert anxiety' in UK workers, with the problem especially acute among younger generations.
Deposco unveils top eCommerce & retail trends for 2024
4 days ago
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social media
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quality
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predictions
Deposco Europe’s Will Lovatt predicts 'zero consumer' behaviour, eCommerce growth, social media impact and tech advancements will dominate 2024 retail trends.
OutSystems forecasts top tech trends for CIOs in 2024
4 days ago
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digital transformation
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low-code
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ai
OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.
Managers call for more AI use despite underutilisation
4 days ago
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ai
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us
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talent attraction
Despite nearly 70% of managers advocating for greater use of artificial intelligence, only 23% utilise it, a Beamery study reveals.
Zoom looks to enhance CX with AI-powered refinements
4 days ago
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crm
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contact centre
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cx
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
Microsoft Surface repairs now available nationwide in NZ
4 days ago
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microsoft
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wellington
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nz
Broken screens and other minor defects can now be rectified nationwide by repair technicians based in Auckland, Wellington, Christchurch, and Dunedin.
UK IT leaders reveal skill gaps hindering innovation
4 days ago
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cybersecurity
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it automation
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ai
IT leaders in the UK are facing significant skill gaps in strategic thinking, AI and business acumen, a new Red Hat study reveals.
ManageEngine reveals organisational IT trends for 2024
4 days ago
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digital transformation
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workflow automation
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enterprise
Rajesh Ganesan, ManageEngine President, gives five predictions for 2024 technology trends, highlighting privacy, LLMs, and orchestration.
Survey reveals security concerns over GenAI use in ANZ
4 days ago
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japan
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zscaler
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nz
A new survey has revealed 97% of firms across Australia and New Zealand use GenAI tools, however, 85% view them as potential security risks.
Report shows daily cyber threats on the rise in 2023
4 days ago
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windows
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kaspersky
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mfa
Cybersecurity firm Kaspersky reports a near-3% rise in daily cyber threats in 2023, with new tactics and threats emerging.
Surge in e-commerce platforms sees rise of counterfeit goods
4 days ago
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online
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sales
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piracy
Distributed Ledger Technology (DLT) offers a solution to the growing problem of counterfeit goods on ecommerce platforms.
Public sector has misplaced confidence in cybersecurity
4 days ago
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malware
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phishing
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cybersecurity
Public sector organisations display an alarming overconfidence in their cybersecurity abilities, a Check Point survey has revealed.
LF Energy unveils new open source projects for energy transition
4 days ago
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cybersecurity
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power / energy
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climate change
LF Energy introduces five open-source projects for digital energy technologies, bolstering efforts towards energy transition.
Toqio transformation: From SaaS portal to embedded finance platform
4 days ago
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saas
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development
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financial services
Toqio has transitioned from a SaaS portal to an adaptable embedded finance platform, aiming to bolster corporate financial stability.
IT leaders concerned over AI implementation & process optimisation
4 days ago
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ai
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productivity
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innovation
A new study from Celonis reveals 72% of IT leaders fear process deficiencies could disrupt successful artificial intelligence implementation.
SAS outlines predictions for AI's role across sectors
4 days ago
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vr
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ai
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insurance
SAS details twelve predictions for AI's impact across various sectors, including finance and healthcare, by 2024.