Kore.ai has announced a new partnership with Melbourne-based hyper-automation consultancy, A2B Transformation, aimed at accelerating the adoption of artificial intelligence (AI) and automation among Australian enterprises. The collaboration is set to integrate Kore.ai's Conversational and Generative AI solutions within A2B Transformation's X-Ray service.
A2B Transformation has a strong background in driving business performance improvement through the application of AI across various operational models. Anthony Giannoccaro, Chief Executive Officer and Founder of A2B Transformation, commented on the partnership, stating, "Our expertise extends across all aspects of effective transformation design and execution. We help companies not only re-engineer their digital operating models but also align their human capital with their business objectives."
Giannoccaro highlighted the importance of conversational AI in transforming human engagement within everyday processes, noting Kore.ai’s strong reputation as a market leader in Generative AI conversational experiences. The X-Ray service by A2B Transformation provides a snapshot of an enterprise's current operating model, which is then enhanced with automation and AI capabilities, significantly impacting business performance.
The Kore.ai XO platform is designed to deploy intelligent virtual assistants, optimise search and response mechanisms, manage seamless handoffs to human agents, and ensure the cost-effective operation of contact centres or help desks. Vice President for Australia and New Zealand at Kore.ai, Paul Rilstone, elaborated on the partnership, stating, "Our partners offer industry-specific expertise and resources required to help enterprises design, build, train, and deploy Intelligent Virtual Assistants (IVAs) seamlessly within their business."
The decision to partner with A2B Transformation was driven by the consultancy’s extensive skills and experience in customer engagement and operational efficiency. This expertise has helped companies rapidly scale, accelerate project success, and streamline operations. Rilstone expressed confidence that the partnership would set a new benchmark for AI innovation, promoting digital resilience for joint customers.
Forecasts from Gartner suggest that Generative AI will be embedded in 75 per cent of Conversational AI offerings by 2026, a significant rise from 5 per cent in 2023. This trend indicates burgeoning opportunities for businesses to deploy increasingly complex and multifunctional applications more easily.
Giannoccaro stressed the importance of cultural alignment with Kore.ai to ensure quality service delivery to customers. "We look forward to working closely with Kore.ai to deliver great conversational AI experiences for Australian businesses in the years ahead," he stated.
This partnership marks a significant step in promoting AI-driven transformation for Australian enterprises, providing them with enhanced tools and support to optimise both external customer and internal employee engagement.
