Verint news stories
Unified Communications
8x8 & Verint combine contact centre & workforce management offerings
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
Customer experience
Verint and Adobe expand partnership to improve customer journey
Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys.
Instructure
Private equity deals in tech sector hit $11.79bn
Verint Systems, LogMeIn and Instructure were among the top deals secured in the month.
Customer service
The future of CX: How to make chatbots work effectively in your organisation
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Contact Centre
Frost & Sullivan, DMG recognise Verint for APAC market share
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
Cloud
Microsoft and CyberArk lead GlobalData identity management theme
Both companies gained the highest score for the identity management theme in GlobalData’s Thematic Scorecard for the security software sector.
Human Resources / HR
Tech/talent combo key to solving underemployment, says Verint
IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.
Analytics
Verint takes two Frost & Sullivan honours
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.
Customer experience
Verint takes CX to new heights with in-demand AQM solution in APAC
There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.
Gartner
Verint named in second Gartner Magic Quadrant this year
Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.
Customer experience
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
An exceptional customer experience is crucial to establishing a powerful brand reputation.
Gartner
Verint takes home leader spot in Gartner's latest Magic Quadrant
Workforce engagement management solutions expand on the already mature workforce optimisation.
Customer service
ANZ businesses missing the human touch in digital society, report finds
"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."
Malware
Enfal threat still causing havoc to businesses after seven years of mayhem
Verint Systems highlights the continued threat of the Enfal malware, which has been lurking since 2004 but has been most active over the last 7 years.
Cloud
Oracle appoints Brian Donn as head of CX Cloud Applications Business
Brian Donn will head Oracle's CX Cloud Applications Business across the Asia Pacific region to drive revenue growth and CX market share.
Digital Transformation
Verint and Squiz partner up, target government bodies
“Digital transformation is a journey. There’s a lot more governments can learn from the experience of other industries."
Cloud
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.