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Australian Stories

Twilio stories

Twilio unveils Linked Audiences integration for Redshift
Hyperscale

Twilio unveils Linked Audiences integration for Redshift

Twilio has launched a public beta of Linked Audiences, enhancing personalised marketing capabilities for Amazon Redshift users, boosting engagement strategies.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Twilio report: Trust crucial for Australian consumer loyalty
Customer Experience

Twilio report: Trust crucial for Australian consumer loyalty

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024

Global Stories

Twilio stories

Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Chelsea FC partners with Twilio to enhance fan engagement
Marketing Technologies

Chelsea FC partners with Twilio to enhance fan engagement

Chelsea Football Club has launched a multi-year partnership with Twilio, aiming to enhance fan engagement through personalised experiences and tailored content.

By Sean Mitchell • 2 min read • Thu, 6th Feb 2025
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Datadog enhances AWS & database monitoring features
Data Analytics

Datadog enhances AWS & database monitoring features

Datadog has enhanced its monitoring capabilities for Amazon Web Services, now integrating over 100 services and introducing new tools for AI/ML and databases.

By Catherine Knowles • 4 min read • Tue, 3rd Dec 2024
Tempest secures USD $3.2m to revolutionise developer tools
Software Development

Tempest secures USD $3.2m to revolutionise developer tools

Tempest has emerged from stealth with USD $3.2 million in funding to tackle platform engineering challenges for technology businesses.

By Melania Watson • 3 min read • Tue, 26th Nov 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Twilio launches global RCS messaging to boost customer trust
Customer Experience

Twilio launches global RCS messaging to boost customer trust

Twilio launches global Rich Communication Services, enhancing traditional messaging with branded sender ID, logos, and interactive features without code changes.

By Melania Watson • 3 min read • Wed, 11th Sep 2024
Zendesk launches Relay to enhance customer communications
Customer Experience

Zendesk launches Relay to enhance customer communications

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
New cloud hacktool Xeon Sender exploits APIs for spam SMS
Application Programming Interface

New cloud hacktool Xeon Sender exploits APIs for spam SMS

Researchers at SentinelLabs have unveiled Xeon Sender, a new cloud hack tool exploiting legitimate APIs to launch bulk SMS spam attacks against service providers.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Five steps to enhance your data strategy using AI
Customer Experience

Five steps to enhance your data strategy using AI

Twilio's new report outlines five critical steps for enhancing your data strategy with AI, focusing on personalisation and real-time data activation.

By Ben Chamlet • 4 min read • Tue, 30th Jul 2024
New data breaches spark cybersecurity fears as Twilio confirms attack
Multi-factor authentication

New data breaches spark cybersecurity fears as Twilio confirms attack

ShinyHunters claimed responsibility for compromising 33 million Twilio users' phone numbers via the Authy 2FA app, sparking major security concerns.

By Catherine Knowles • 3 min read • Thu, 11th Jul 2024
Twilio report underscores AI's vital role in predictive marketing
Unified Communications

Twilio report underscores AI's vital role in predictive marketing

Twilio's latest State of Personalisation Report reveals a surge in AI-driven predictive personalisation as 89% of leaders view ethical AI use as a business advantage.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024

Stories from Other Regions

Twilio stories