Telephony stories - Page 2
FMG ditches Avaya, chooses Interactive Intelligence
Thu, 5th Feb 2015
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contact centre
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customers
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nz
FMG swaps Avaya for Interactive Intelligence to enhance NZ rural insurance service with innovative multi-channel communication.
Double your ROI on unified comms
Tue, 21st Oct 2014
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uc
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jabra
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telephony
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
What is Lync’s role in corporate telephony?
Tue, 21st Oct 2014
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microsoft
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microsoft lync
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telephony
Maria Martinez-Torres of Microsoft NZ champions Lync as the future of corporate telephony, highlighting its comprehensive communication solutions.
Customer experience key to preventing churn
Tue, 21st Oct 2014
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crm
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contact centre
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cx
Dean Hodgson of Zeacom stresses enhancing customer experience in contact centres as essential for reducing churn, with swift problem resolution.
The ever-expanding growth of VoIP
Tue, 21st Oct 2014
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voip
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uc
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contact centre
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.
Pros and cons of moving your telephony to the cloud
Tue, 21st Oct 2014
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cloud services
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telephony
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telephonytuesday
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.
Cloud change coming to business telephony
Tue, 14th Oct 2014
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uc
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voip
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cloud services
Enterprises are shifting from traditional telephony to cloud-based solutions, sparking interest in the New Zealand market.
Kiwis keeping pace with global ICT development
Mon, 15th Oct 2012
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broadband
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telephony
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ict
Latest ICT Development Index ranking for the year 2011 sees New Zealand gain one place to 17th.
Video’s killing the telephony star… but how’s your network health!
Fri, 2nd Mar 2012
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video
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oracle
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telephony
By Sanjay Castelino, vice-president product management and marketing, SolarWinds.
Top UC trends
Sat, 1st Oct 2011
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byod
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uc
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mobility
Here are some of the trends identified by the New Zealand Unified Communications Market Report 2011 from Frost & Sullivan:.
VOIP on the business scene
Thu, 1st Sep 2011
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voip
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uc
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contact centre
VoIP revolutionises business telecoms, ditching traditional phone lines for internet calls, boosting quality and slashing costs.
Answering the call
Thu, 1st Sep 2011
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uc
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voip
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cloud services
Wholesale broadband price wars ignite as UK gears up for ultrafast fibre, promising a digital revolution in business communications.
Comworth names Southern Region Channel Manager
Mon, 30th Aug 2010
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it training
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comworth
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telephony
New role comes off the back of Zultys distribution deal for New Zealand.
Communication is key
Thu, 1st Jul 2010
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uc
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telephony
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collaboration
Optimising staff productivity through technology can really boost an SMB.
BUSINESS IS FLOWING
Tue, 1st Jun 2010
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cisco
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wellington
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telephony
Dynaflow (www.dynaflow.co.nz) designs and builds hydraulic equipment and its business includes the Hose Doctor mobile service franchises.
Compass enters LLU market
Wed, 31st Mar 2010
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juniper networks
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christchurch
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compass communications
Compass Communications partners with Nokia Siemens Networks and Agile Integration to unbundle exchanges in New Zealand.
What will our homes look like in 2020?
Thu, 1st Oct 2009
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social media
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telco
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telephony
The future household is all about simplifying communications, according to Ericsson’s Kursten Leins.
Open your eyes: video conferencing etiquette
Sat, 1st Aug 2009
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uc
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video conferencing
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cisco
TelePresence is collaboration technology that uses high definition, life-size images with advanced audio and finely-tuned ambient elements.