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PagerDuty launches Paige AI agent & PD Labs in ANZ
DevOps

PagerDuty launches Paige AI agent & PD Labs in ANZ

Australian and New Zealand customers will gain early access to AI tools designed to speed incident response and cut service disruption costs.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Snowflake adds always-on AI bots for CoCo & CoWork
Data Analytics

Snowflake adds always-on AI bots for CoCo & CoWork

The update widens enterprise access to background automation, with recurring AI tasks now able to run continuously and seek approval only when needed.

By Joseph Gabriel Lagonsin • 5 min read • 5 days ago
Snowflake launches autonomous data tools & live analytics
Data Analytics

Snowflake launches autonomous data tools & live analytics

Businesses using AI agents can now automate pipeline checks and query live data in one governed Snowflake platform, cutting manual work.

By Joseph Gabriel Lagonsin • 6 min read • 4 days ago
Freshworks buys Robusta Dev to boost Freshservice AI
DevOps

Freshworks buys Robusta Dev to boost Freshservice AI

Customers should see faster outage triage, as Freshworks folds Robusta Dev's AI incident analysis into Freshservice and FireHydrant.

By Sofiah Nichole Salivio • 3 min read • Last month
New Relic adds GitHub Copilot observability integrations
DevOps

New Relic adds GitHub Copilot observability integrations

The tools aim to catch production regressions earlier, linking GitHub Copilot activity with live telemetry as AI code use grows faster than reviews can keep up.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zendesk launches AI agents for employee service tasks
Human Capital Management

Zendesk launches AI agents for employee service tasks

Early users have already logged 6 million workflow runs, as the new tools aim to cut internal support delays across IT, HR and workplace teams.

By Sofiah Nichole Salivio • 3 min read • Last month
Balsio launches Workspaces for small business teams
Whatsapp

Balsio launches Workspaces for small business teams

Small businesses can now keep client chats separate from internal discussions as Balsio adds shared workspaces and WhatsApp interoperability.

By Sofiah Nichole Salivio • 3 min read • Last month
Zendesk launches AI tools to automate employee support
Digital Transformation

Zendesk launches AI tools to automate employee support

Early users have already run 6 million workflows in five weeks, as the software group pushes deeper into employee support automation.

By Sofiah Nichole Salivio • 4 min read • Last month
Google pitches Gemini agent to startups for busywork
Data Analytics

Google pitches Gemini agent to startups for busywork

Startups could cut admin and coding time as Google folds Gemini into Workspace and lets teams assign persistent AI coworkers to routine tasks.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Slack stories

UK workers struggle with PowerPoint, PDFs & spreadsheets
Document Management

UK workers struggle with PowerPoint, PDFs & spreadsheets

A survey of 2,000 adults found 32% of UK professionals do not feel confident creating PowerPoint presentations, despite their routine use at work.

By Regine Laguilles • 4 min read • Last week
Trading 212 taps Cardamon AI to speed compliance work
Fintech

Trading 212 taps Cardamon AI to speed compliance work

The rollout is already cutting the compliance team's time on regulatory monitoring and mapping across multiple jurisdictions for the fintech.

By Karen Joy Bacudo • 4 min read • Last week
Bites raises USD $40 million to train deskless workers
Manufacturing

Bites raises USD $40 million to train deskless workers

The new money will fund US expansion and deepen its video-based platform for deskless staff, who often miss traditional corporate training.

By Karen Joy Bacudo • 5 min read • Last week
Prodoscore launches skills intelligence to map AI use
Surveillance

Prodoscore launches skills intelligence to map AI use

Employers could better judge AI readiness and internal expertise as Prodoscore's new system turns everyday software activity into live skills data.

By Mara Sugue • 4 min read • Last week
NatWest adopts Adclear AI to cut marketing approvals
Digital Transformation

NatWest adopts Adclear AI to cut marketing approvals

Approval times for marketing content at the bank have fallen by 80% after its teams moved onto a single AI-assisted workflow.

By Karen Joy Bacudo • 4 min read • Last month
Marklo raises USD $5 million for Shopify marketing platform
Artificial Intelligence

Marklo raises USD $5 million for Shopify marketing platform

The new funding will help Marklo expand its beta and product team as Shopify brands seek faster campaign planning with fewer staff.

By Karen Joy Bacudo • 4 min read • Last month
Grafana adds AI agent tools & observability updates
DevOps

Grafana adds AI agent tools & observability updates

Teams can now monitor AI agents and let them flag anomalies, diagnose issues and draft fixes as Grafana expands its cloud tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Salesforce offers free Slack Enterprise to UK students
Data Protection

Salesforce offers free Slack Enterprise to UK students

Millions of students could gain workplace AI skills as UK colleges and universities get free access to Slack Enterprise under a Salesforce programme.

By Sofiah Nichole Salivio • 4 min read • Last month