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ServiceDesk Plus stories
ManageEngine updates ServiceDesk Plus with flexible AI options
Thu, 25th Sep 2025
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rpa
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genai
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ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.
ManageEngine ServiceDesk Plus earns ITIL certification
Wed, 26th Feb 2025
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ai
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servicedesk plus
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
ManageEngine receives 'Strong Performer' rating in Forrester Wave reports
Fri, 22nd Dec 2023
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digital transformation
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manageengine
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servicedesk plus
IT management firm ManageEngine named a 'Strong Performer' in two Forrester Wave assessments in Q4 2023.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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servicedesk plus
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itsm
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
ManageEngine integrates IT service desk to make life easier for MSPs
Thu, 6th Apr 2017
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manageengine
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servicedesk plus
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integration
ServiceDesk Plus MSP has now been fused with ManageEngine's sales and finance apps (Zoho CRM), Zoho Books and Zoho Invoice.
ManageEngine slashes IT Help desk expenses for 60,000+ companies
Fri, 28th Mar 2014
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manageengine
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servicedesk plus
ManageEngine now offers its IT help desk software, ServiceDesk Plus, for free, potentially cutting costs for over 60,000 firms worldwide.