Service Model Stories

Australian Stories

Service Model stories

Regional Victorian councils launch shared cloud model

The three councils expect the shared platform to cut admin work and bolster service consistency as local governments face tighter budgets and bigger demands.

By Mark Tarre • 4 min read • Last month

Global Stories

Service Model stories

Digital Transformation

Why maritime and offshore leaders are sinking physical SIMs for global connectivity

Crew members could save time and cut cyber risk as maritime firms replace physical SIM swaps with eSIMs for shore connectivity.

By Berk Bayraktar • 4 min read • Last month

Private Cloud

Hyve launches Australian hosting hub in Sydney, Melbourne

Australian firms seeking local cloud hosting will gain more options as Hyve opens live data centre capacity in Sydney and Melbourne.

By Sofiah Nichole Salivio • 4 min read • Tue, 28th Jul 2026

Unified Communications

efex to buy onPlatinum from Comms Group for AUD $30m

The deal deepens efex's east coast footprint and adds more than 7,000 end points as it targets larger mid-market customers.

By Mark Tarre • 4 min read • Mon, 29th Jun 2026

Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Wed, 24th Jun 2026

Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Wed, 24th Jun 2026

Software-as-a-Service

Gainsight launches agentic stack for customer retention

The update lets post-sales teams build and share AI workflows in Gainsight, as boards push harder for measurable gains in retention and expansion.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 3rd Jun 2026

DataCentre infrastructure

Dow launches coolant care network for data centres

The service aims to ease maintenance and fault diagnosis as AI-driven data centres increasingly rely on direct-to-chip liquid cooling.

By Mark Tarre • 4 min read • Sat, 23rd May 2026

Digital Transformation

DXC launches OASIS for AI-era managed services oversight

Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.

By Mark Tarre • 5 min read • Wed, 29th Apr 2026

Firewalls

SITA launches managed airport network service with HPE

Airports could cut downtime and costs as SITA takes over network operations across terminals, hangars and airline centres using HPE technology.

By Mark Tarre • 4 min read • Thu, 23rd Apr 2026

Fintech

Linedata deepens Broadridge NYFIX tie-up for T+1 shift

Asset managers face tighter settlement deadlines as the expanded service aims to cut manual work and reduce failed trades across Europe and APAC.

By Sofiah Nichole Salivio • 3 min read • Tue, 21st Apr 2026

Stories from Other Regions

Service Model stories

Digital Transformation

ArvatoConnect appoints new leaders as AI reshapes service

UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026

Network Infrastructure

Smart CT boosts stock by a third after 10,000 buys

Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.

By Sofiah Nichole Salivio • 4 min read • Mon, 22nd Jun 2026

Network Infrastructure

Smart CT expands stock with 10,000 spare parts buy

Greater spare-parts cover should cut downtime for customers after the Reading-based IT support group lifted stock by almost a third.

By Sean Mitchell • 5 min read • Fri, 19th Jun 2026

Software-as-a-Service

Sapiens names new delivery & customer success chiefs

The overhaul aims to give insurers clearer support as Sapiens pushes AI tools into existing systems across more than 600 clients worldwide.

By Sean Mitchell • 4 min read • Mon, 15th Jun 2026

Digital Transformation

Bee Finance set to expand from three trusts to nine

Six more NHS trusts are due to join, testing whether a flexible shared service can cut costs and improve oversight at scale.

By Karen Joy Bacudo • 4 min read • Tue, 9th Jun 2026

Data Protection

RECCo picks Raidiam & PayPoint for consent framework

The framework aims to give households control over energy data as the sector builds a common consent system for flexible tariffs and services.

By Mark Tarre • 3 min read • Fri, 29th May 2026

Space

ATS launches subscription thermal engineering service

Electronics makers under pressure from heat-related redesigns can now buy monthly access to senior thermal engineers instead of hiring full-time staff.

By Sean Mitchell • 3 min read • Fri, 29th May 2026