Pegasystems stories - Page 4

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

Three Australian companies to receive Pega Client Excellence Awards for outstanding customer engagement and operational excellence.

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.

Pega's workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.

Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.

'Digital transformation' is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.