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Outage Stories - Page 2

Australian Stories

Outage stories

Regulations & AI reshape customer experience in Australia
Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025
Australian IT teams confident in resilience but face AI gaps
EduTech

Australian IT teams confident in resilience but face AI gaps

Australian IT teams show strong confidence in operational resilience despite outage challenges, yet lag behind globally in AI readiness, says SolarWinds report.

By Catherine Knowles • 4 min read • Thu, 31st Jul 2025
Manual certificate management costs Australian firms over USD $250,000
Digital Transformation

Manual certificate management costs Australian firms over USD $250,000

Manual management of digital certificates costs Australian firms over USD $250,000, causing outages, compliance failures, and reputational damage amid digital growth.

By Melvin Hipolito • 4 min read • Thu, 10th Jul 2025

Global Stories

Outage stories

DevOps platforms see surge in outages & downtime in 2024 report
Malware

DevOps platforms see surge in outages & downtime in 2024 report

DevOps platforms like Jira and Azure DevOps saw notable surges in outages and security incidents in 2024, causing significant downtime and disruption globally.

By Shannon Williams • 4 min read • Wed, 16th Jul 2025
Observability cuts outage costs for ANZ businesses in 2024
AIOps

Observability cuts outage costs for ANZ businesses in 2024

A new report reveals ANZ businesses face outage costs of USD $2.2 million per hour, highlighting the critical need for full-stack observability in 2024.

By Imee Dequito • 3 min read • Wed, 23rd Oct 2024
How observability helps telcos deliver next-gen user experiences
Unified Communications

How observability helps telcos deliver next-gen user experiences

As telcos strive to meet evolving consumer demands, the rise of observability tools is crucial for enhancing digital customer experiences in the 5G era.

By Rob Newell • 4 min read • Wed, 16th Oct 2024
Commvault to acquire Clumio to boost AWS data protection
Data Protection

Commvault to acquire Clumio to boost AWS data protection

Commvault plans to acquire Clumio to boost cyber resilience and enhance cloud data protection within AWS. The deal, set for October 2024, aims to expand Commvault's SaaS offerings.

By Sean Mitchell • 2 min read • Wed, 25th Sep 2024
Gartner predicts rise in SaaS backup prioritisation by 2028
Software-as-a-Service

Gartner predicts rise in SaaS backup prioritisation by 2028

Gartner forecasts 75% of enterprises will prioritise SaaS application backup by 2028, a substantial rise from 15% in 2024, driven by recent IT outages.

By Shannon Williams • 3 min read • Thu, 29th Aug 2024
Manufacturers leveraging observability for AI & IoT advancements
Customer Experience

Manufacturers leveraging observability for AI & IoT advancements

Manufacturers are investing heavily in observability to boost security, AI, and IoT, with 65% reporting improved issue resolution, states a New Relic report.

By Sean Mitchell • 3 min read • Wed, 14th Aug 2024
Microsoft outage exposes need for advanced security measures
Microsoft

Microsoft outage exposes need for advanced security measures

Microsoft's 365 Office and cloud services suffered major outages, sparking calls for AI-powered tech to combat growing DDoS attacks and misconfigurations.

By Shannon Williams • 3 min read • Thu, 1st Aug 2024
Microsoft Azure outage causes global disruption across industries
Supply Chain

Microsoft Azure outage causes global disruption across industries

The Microsoft Azure outage, triggered by a faulty CrowdStrike update, disrupted banking, aviation, and healthcare globally, highlighting cybersecurity flaws.

By Shannon Williams • 4 min read • Mon, 22nd Jul 2024
Internet outages cost companies up to USD $10 million monthly
Unified Communications

Internet outages cost companies up to USD $10 million monthly

Catchpoint's inaugural Internet Resilience Report reveals outages costing businesses up to USD $10 million monthly, underscoring internet reliability's critical role.

By Catherine Knowles • 3 min read • Fri, 5th Jul 2024

Stories from Other Regions

Outage stories

Gloucester tops UK cities for reliable broadband, Belfast lags
Unified Communications

Gloucester tops UK cities for reliable broadband, Belfast lags

A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025
Survey: only 16% find their software testing efficient
DevOps

Survey: only 16% find their software testing efficient

Only 16% of organisations find their software testing effective amidst AI integration, revealing significant challenges and a need for better test practices.

By Shannon Williams • 3 min read • Thu, 19th Sep 2024
UK public growing anxious over dependence on IT systems
Unified Communications

UK public growing anxious over dependence on IT systems

Over 78% of UK residents worry about global reliance on IT systems, post-July 2024 CrowdStrike outage revealing vulnerabilities, according to a survey.

By Catherine Knowles • 3 min read • Fri, 6th Sep 2024
Finance sector lacking third-party risk plans despite DORA push
Supply Chain

Finance sector lacking third-party risk plans despite DORA push

Only 20.8% of finance professionals have stressed exit plans with suppliers, despite DORA recommendations, highlighting a key vulnerability exposed by a recent CrowdStrike outage.

By Catherine Knowles • 4 min read • Fri, 23rd Aug 2024
IPI launches ElasticCX Service Recovery for contact centres
Unified Communications

IPI launches ElasticCX Service Recovery for contact centres

IPI unveils ElasticCX Service Recovery, a cloud-based solution aimed at enhancing Contact Centre resilience against IT outages, security breaches, and planned upgrades.

By Catherine Knowles • 3 min read • Fri, 26th Jul 2024