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Opinion Stories

Australian Stories

Opinion stories

The hidden operational risk behind eCommerce growth - and how to fix it
Software-as-a-Service

The hidden operational risk behind eCommerce growth - and how to fix it

More eCommerce sites are exposed to contractor and visitor compliance gaps as dark stores and fulfilment hubs multiply across Australia.

By Charle Cao • 5 min read • Today
Are Australian organisations ready for the new rules of AI and quantum cyberwarfare?
Encryption

Are Australian organisations ready for the new rules of AI and quantum cyberwarfare?

New AI and quantum threats are shrinking defenders' response time, forcing Australian organisations to map exposure across interconnected systems before attacks hit.

By Zak Menegazzi • 4 min read • Yesterday
AI: Powering the next wave of smarter logistics
Data Analytics

AI: Powering the next wave of smarter logistics

Australia's vast distances are pushing transport firms to use AI to predict delays, reroute shipments and cut costly delivery errors.

By Prashant Menon • 6 min read • 2 days ago
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • 3 days ago
Rising hardware costs accelerate shift to private cloud adoption
Private Cloud

Rising hardware costs accelerate shift to private cloud adoption

Higher hardware prices and longer lead times are pushing Australian firms towards private cloud for steadier costs and onshore data control.

By Dan Wright • 4 min read • 3 days ago

Global Stories

Opinion stories

Audiences are cycling, not stacking: The new retention equation in media and entertainment
Digital Transformation

Audiences are cycling, not stacking: The new retention equation in media and entertainment

Rising prices and content overload are pushing viewers to treat subscriptions as temporary, forcing brands to rethink retention around re-entry.

By Braze • 6 min read • Yesterday
What Swiss Cheese teaches us about choosing MDR
Security Information and Event Management

What Swiss Cheese teaches us about choosing MDR

MDR buyers risk missing attacks if they focus on price and log limits instead of coverage across identities, endpoints and cloud systems.

By David Higgs • 3 min read • Yesterday
While OT security is maturing, risk is not slowing down
Ransomware

While OT security is maturing, risk is not slowing down

Longer dwell times and rising ransomware threats are exposing gaps in industrial defences, despite better OT visibility and governance.

By Richard Springer • 8 min read • Yesterday
How continuous assurance can strengthen cyber security in the AI era
Hybrid Cloud

How continuous assurance can strengthen cyber security in the AI era

Periodic penetration tests miss most systems, prompting Australian and New Zealand firms to use AI-driven checks for broader coverage and faster risk spotting.

By Gareth Cox • 3 min read • Yesterday
How data centres make the FIFA World Cup possible
Network Infrastructure

How data centres make the FIFA World Cup possible

Broadcasters are using hybrid data-centre and cloud setups to stream 2026's expanded tournament live with lower latency and compliance risks.

By Lauren Macdonald • 6 min read • Yesterday
AI fluency: A skeptic's guide to the skill that snuck up on product teams
Software-as-a-Service

AI fluency: A skeptic's guide to the skill that snuck up on product teams

Teams risk wasted cycles and quality slips unless staff can judge when AI output fits the system and when it simply looks right.

By Sergiy Korolov • 5 min read • Yesterday

Stories from Other Regions

Opinion stories

Loyalty leaders discuss: What are global loyalty programs doing that's missing in APAC?
Customer Relationship Management

Loyalty leaders discuss: What are global loyalty programs doing that's missing in APAC?

Loyalty schemes in APAC are losing relevance as global leaders win customers with simpler, more personal offers delivered in real time.

By Aaron Crowe • 4 min read • Yesterday
FIFA fake hiring pages used to steal login details
Multi-factor authentication

FIFA fake hiring pages used to steal login details

Job seekers are being lured into fake FIFA hiring pages that harvest credentials and could expose work accounts to wider corporate breaches.

By Ondrej Mokos • 8 min read • Yesterday
Loyalty leaders discuss: Impact on personalisation across APAC as AI moves from predictive to agentic
Customer Relationship Management

Loyalty leaders discuss: Impact on personalisation across APAC as AI moves from predictive to agentic

Brands risk losing customers to AI agents unless loyalty offers are machine-readable, real-time and simple enough to be chosen automatically.

By Aaron Crowe • 5 min read • 2 days ago
KYC for Neobanks in Asia region
Data Protection

KYC for Neobanks in Asia region

Fast-growing digital banks in Asia face tighter checks as varied rules and weak data systems make customer verification harder across borders.

By Edmund Ng • 6 min read • 2 days ago
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • 3 days ago
Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • 3 days ago