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NiCE Stories - Page 2

Australian Stories

NiCE stories

NiCE named sole Gartner Customers' Choice for CCaaS
Software-as-a-Service

NiCE named sole Gartner Customers' Choice for CCaaS

The accolade strengthens NiCE's standing as contact centre buyers weigh cloud migration, AI features and customer support more heavily.

By Sean Mitchell • 4 min read • Tue, 7th Apr 2026
Bluesound PULSE FLEX debuts redesigned wireless speaker
Unified Communications

Bluesound PULSE FLEX debuts redesigned wireless speaker

Amber Technology has unveiled a redesigned Bluesound PULSE FLEX in Australia, a compact, high-res wireless speaker for smaller rooms.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Global Stories

NiCE stories

NiCE launches AI partner scheme for enterprise delivery
Digital Transformation

NiCE launches AI partner scheme for enterprise delivery

Enterprise buyers could benefit as NiCE ties partner status to certified staff, live deployments and verified results in a new AI scheme.

By Sean Mitchell • 4 min read • Wed, 1st Jul 2026
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Thu, 18th Jun 2026
QNu Labs signs quantum security deals with TU/e & SAGA
Quantum Computing

QNu Labs signs quantum security deals with TU/e & SAGA

The partnerships aim to help banks and critical infrastructure prepare for quantum-era cyber risks as QNu Labs expands in Europe.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 18th Jun 2026
NiCE World 2026 aims to push AI beyond pilot trials
Software-as-a-Service

NiCE World 2026 aims to push AI beyond pilot trials

Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.

By Sean Mitchell • 4 min read • Mon, 1st Jun 2026
NiCE & Konecta partner to expand AI customer service
Software-as-a-Service

NiCE & Konecta partner to expand AI customer service

Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
NiCE named among Fast Company's most innovative firms
Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
NiCE appoints Nigel Lindsay-Smith to lead ANZ growth
Digital Transformation

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Heidi buys AutoMedica, launches new clinical AI tools
Software-as-a-Service

Heidi buys AutoMedica, launches new clinical AI tools

Heidi buys UK clinical AI startup AutoMedica and debuts ad-free evidence and patient comms tools to bolster its healthcare platform.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Feb 2026
Heidi expands with new AI tools & acquires Automedica
Unified Communications

Heidi expands with new AI tools & acquires Automedica

Health AI firm Heidi launches Evidence and Comms tools and buys UK-based Automedica to grow its clinical decision and patient support platform.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 24th Feb 2026

Stories from Other Regions

NiCE stories

NICE Actimize sets AI-heavy agenda for ENGAGE 2026
Data Analytics

NICE Actimize sets AI-heavy agenda for ENGAGE 2026

Banks are under pressure to curb faster-moving scams and deepfake fraud as NICE Actimize's conference puts AI at the centre of controls.

By Sean Mitchell • 4 min read • Fri, 17th Apr 2026
NiCE launches native Epic integration for healthcare
Software-as-a-Service

NiCE launches native Epic integration for healthcare

Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.

By Sean Mitchell • 3 min read • Wed, 15th Apr 2026
NiCE Actimize named Celent Luminary for KYC systems
Software-as-a-Service

NiCE Actimize named Celent Luminary for KYC systems

Banks under pressure to tighten anti-money laundering controls are likely to note NiCE Actimize's top Celent rating for KYC systems.

By Sean Mitchell • 3 min read • Thu, 19th Mar 2026