Modernisation Stories

Australian Stories

Modernisation stories

Technology debt is a balance sheet problem

Hidden legacy systems are draining budgets through maintenance, manual workarounds and cyber risk, turning deferral into an expensive future liability.

By Corp IT • 4 min read • This month

Disaster Recovery

Australia critical infrastructure rules tighten risk

Operators of essential services will need to manage AI, legacy systems and supplier risks under staged obligations due in 2027 and 2028.

By Mark Tarre • 4 min read • This month

Global Stories

Modernisation stories

Unified Communications

Eltropy to showcase AI focus at autumn credit union events

Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.

By Joseph Gabriel Lagonsin • 4 min read • Today

Data Protection

Post-quantum cryptography adoption stalls, DigiCert finds

Most firms are still unprepared for quantum attacks, with only 7% deploying quantum-safe cryptography across most digital certificates.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Fintech

American Express adds B2B payments link to Paymode

Eligible American Express customers can now reach Bottomline's Paymode network, as businesses seek to cut invoice errors and delays.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Kentico posts record recurring revenue on SaaS AI demand

Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • This month

Digital Transformation

Amazon WorkSpaces gains AI agent access for desktop apps

Legacy desktop software can now be automated without new APIs, as Amazon Web Services opens WorkSpaces applications to AI agents under existing controls.

By Sean Mitchell • 4 min read • This month

Software-as-a-Service

Gorilla joins AWS ISV Accelerate to boost energy tools

Energy retailers could gain faster deployments and simpler AWS Marketplace purchasing as Gorilla deepens ties with Amazon Web Services.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

TCS teams up with Anthropic on Claude for enterprises

The tie-up aims to help regulated firms move generative AI from pilots into production, while training 50,000 TCS staff on Claude.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Modernisation stories

Data Analytics

de Novo wins Cardiff council systems overhaul deal

The overhaul will replace systems used by 15,000 staff and add STEM events for up to 2,500 children across Cardiff.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Software-as-a-Service

Huel cuts month-end close by two days after overhaul

Finance staff at Huel now close the books two working days faster after automating reconciliations and workflows, with no extra headcount.

By Sofiah Nichole Salivio • 3 min read • 2 days ago

Firewalls

Huntingdon expands Boldyn IT support across campus

The expanded deal will ease pressure on Huntingdon College's small IT team as it outsources more campus network security and support.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

OneVest powers CST Spark's digital education savings

Families saving for post-secondary education in Canada can now open accounts online in English and French, with less paperwork and faster checks.

By Karen Joy Bacudo • 4 min read • This month

Digital Transformation

Park Place launches podcast for CIOs on AI pressure

Senior technology leaders are being asked to fund AI projects while keeping ageing infrastructure running on flat budgets.

By Sean Mitchell • 4 min read • This month

Data Protection

Alberta uses Claude to scan 466 million lines of code

The province found hidden security flaws in public sector systems in hours, a task officials say could have taken a manual review 6.5 years.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Westbank First Nation picks Unit4 ERPx for modernisation

The deal will replace fragmented back-office tools at Westbank First Nation, giving the community a single system for finance, procurement and planning.

By Karen Joy Bacudo • 4 min read • This month