Managed Services stories - Page 2
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Rafay & Argentum AI strike software orchestration deal
This month
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virtualisation
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devops
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datacentre infrastructure
Rafay and Argentum AI partner to streamline tailored GPU compute environments for hyperscalers and enterprises across a global AI infrastructure network.
Arctic Wolf wins Gartner Customers' Choice for MDR
This month
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
Abacus wins CREST approval for penetration testing
This month
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firewalls
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data protection
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devops
Abacus secures CREST accreditation for penetration testing, bolstering its pitch to regulated sectors as demand rises for verified cyber security assurance.
KPMG says executives see managed services as key to AI
This month
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Cynomi launches GTM academy for MSP cybersecurity sales
This month
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partner programmes
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cybersecurity
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it services
Cynomi unveils practical go-to-market academy to help managed service providers package, price and sell cybersecurity services more effectively.
DXC & Servicenow launch agentic AI internal testbed
This month
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digital transformation
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hcm
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partner programmes
DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.
VITG buys Security Centric to boost cyber security
This month
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data protection
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advanced persistent threat protection
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socs
VITG broadens ANZ cyber offering with Security Centric deal and names founder Sash Vasilevski Chief Security Officer in combined group.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
This month
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Celerity acquires Ranger4 in automation & AI push
This month
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data protection
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hybrid cloud
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data analytics
Celerity adds IBM automation specialist Ranger4 as BGF-backed group deepens AI and cost-efficiency offer across hybrid IT.
How Apograph uses proactive firewall upgrades to protect clients and control costs
This month
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firewalls
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network infrastructure
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sd-wan
Apograph's £60-a-month firewall plan helps clients dodge emergency refresh costs, cut downtime and strengthen security across 1,500 endpoints.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
SoftwareOne unifies APAC direct businesses under one brand
This month
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digital transformation
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cx
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martech
SoftwareOne and Crayon merge APAC direct businesses under one brand as customers see no immediate changes to contracts or account teams.
Orange Business names Edmond Wong Asia-Pacific President
This month
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digital transformation
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partner programmes
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cybersecurity
Orange Business promotes Edmond Wong to Asia-Pacific president as Nick Lambert retires after nearly seven years, signalling a smooth internal handover.
NeonNow launches AI customer platform across 170 markets
This month
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saas
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uc
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digital transformation
NeonNow rebrand puts Sydney founder's customer platform in 170 markets as AI demand lifts channel partner hopes.
Tech Data wins Microsoft Frontier Distributor status
This month
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digital transformation
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socs
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partner programmes
Tech Data gains Microsoft Frontier Distributor status as Asia Pacific partners seek stronger cloud, security and training support.
Macquarie wins Netskope APJ managed services award
This month
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data protection
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network infrastructure
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ransomware
Macquarie Technology Group lands Netskope's APJ managed service honour as its sovereign government and telecoms security push gathers pace.
Gresham renames S&P Global EDM platform as Opus EDM
This month
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saas
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digital transformation
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fintech
Gresham renames acquired enterprise data platform Opus EDM, keeping it separate from Prime EDM and planning AI features for 2026.
FNZ launches premium Select service for wealth clients
This month
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digital transformation
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fintech
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cx
FNZ launches premium Select service for wealth clients, giving top-tier firms priority product input, AI tools and faster platform support.
Atturra joins monō ai to push enterprise AI redesign
This month
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digital transformation
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partner programmes
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erp
Atturra has struck a founding partnership with monō ai to help large organisations redesign work, move beyond AI pilots and scale enterprise automation.
efex buys Priority 1 IT to expand Queensland reach
Last month
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network infrastructure
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digital transformation
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partner programmes
efex extends Queensland reach with Priority 1 IT buy, adding Darling Downs healthcare clients and regional technical staff to its growing network.