ChannelLife Australia - Industry insider news for technology resellers
Australia

Knowledge Management Stories

Australian Stories

Knowledge Management stories

Asana unveils AI work suite for human & agent teams
Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • Yesterday
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • 2 days ago
Melbourne council adopts Databricks for AI data platform
Smart Cities

Melbourne council adopts Databricks for AI data platform

Manual data wrangling at the City of Melbourne is being replaced by a single AI platform supporting more than 700 datasets and 40 use cases.

By Sofiah Nichole Salivio • 3 min read • Last week
OpenAI says Codex use surges in Australian offices
Data Analytics

OpenAI says Codex use surges in Australian offices

Use in Australia has jumped sixfold since January, with half of Codex activity now coming from marketers, analysts and other non-technical staff.

By Sean Mitchell • 4 min read • Last week

Global Stories

Knowledge Management stories

Stack Overflow launches beta product for AI coding agents
Software-as-a-Service

Stack Overflow launches beta product for AI coding agents

Developers using AI assistants may get a verified knowledge base to cut repeated errors, security flaws and duplicated debugging work.

By Sofiah Nichole Salivio • 4 min read • Today
AI tax research use nearly doubles at accounting firms
Digital Transformation

AI tax research use nearly doubles at accounting firms

Routine tax workflows are shifting as 60% of US accountants now use AI weekly, with many expecting billing models to change.

By Karen Joy Bacudo • 4 min read • Today
AI fluency: A skeptic's guide to the skill that snuck up on product teams
Software-as-a-Service

AI fluency: A skeptic's guide to the skill that snuck up on product teams

Teams risk wasted cycles and quality slips unless staff can judge when AI output fits the system and when it simply looks right.

By Sergiy Korolov • 5 min read • Today
Optiv launches AI partner portal built on Channelscaler
Software-as-a-Service

Optiv launches AI partner portal built on Channelscaler

Partners and sellers can now find incentives faster as Optiv centralises onboarding, content and programme details in one governed portal.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Custodia launches local AI device for sensitive data
Data Protection

Custodia launches local AI device for sensitive data

Sensitive data can stay off the cloud as Custodia's Sentinel gives executives and researchers a local AI appliance for private document analysis.

By Sean Mitchell • 4 min read • 2 days ago
GoodHabitz survey finds stark gap on workplace change
Digital Transformation

GoodHabitz survey finds stark gap on workplace change

Only 45% of employees say they are involved in workplace change, despite 97% of managers claiming they include their teams.

By Sean Mitchell • 4 min read • 2 days ago
Kodesage raises USD $6.6 million seed for AI legacy tools
Data Protection

Kodesage raises USD $6.6 million seed for AI legacy tools

The funding will help Kodesage expand in the United States and Europe as it targets banks and utilities stuck with ageing on-premise software.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Litera brings Foundation 365 to Microsoft 365 Copilot
Customer Relationship Management

Litera brings Foundation 365 to Microsoft 365 Copilot

Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Pinecone links Nexus to Microsoft OneLake for AI agents
Data Analytics

Pinecone links Nexus to Microsoft OneLake for AI agents

AI agents can now tap enterprise data in Microsoft OneLake with citations, as Pinecone claims lower token use and faster responses.

By Joseph Gabriel Lagonsin • 3 min read • Last week
SRM leaders see better AI returns from centralised knowledge
Digital Transformation

SRM leaders see better AI returns from centralised knowledge

European firms with centralised response libraries are seeing higher AI returns, with mature SRM teams also reporting faster sales cycles and revenue growth.

By Karen Joy Bacudo • 4 min read • Last week
Thomson Reuters builds AI data platform on Snowflake
Data Protection

Thomson Reuters builds AI data platform on Snowflake

The shift is speeding up legal and regulatory analysis, with some Thomson Reuters workloads now running up to 3.4 times faster.

By Joseph Gabriel Lagonsin • 4 min read • Last week
OpenAI adds role-specific plugins to Codex for work
Data Analytics

OpenAI adds role-specific plugins to Codex for work

The update broadens Codex beyond coding, as non-developers use it faster than engineers for reports, dashboards and client materials.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Knowledge Management stories