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ITOM Stories - Page 4

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ITOM stories

Ingram Micro on why Australian MSPs are betting on hyperautomation
Network Infrastructure

Ingram Micro on why Australian MSPs are betting on hyperautomation

Hyperautomation helps MSPs boost margins, overcome skills shortages and unlock new revenue by automating audits, compliance and network management.

By Melania Watson • 6 min read • Wed, 14th Jan 2026

Global Stories

ITOM stories

Governance gaps stall Microsoft automation at scale
Digital Transformation

Governance gaps stall Microsoft automation at scale

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

By Shannon Williams • 4 min read • Mon, 9th Feb 2026
NeuBird AI names Venkat Ramakrishnan president & COO
Storage

NeuBird AI names Venkat Ramakrishnan president & COO

NeuBird AI appoints Venkat Ramakrishnan president and COO to scale its agentic AI SRE platform and expand global commercial operations.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026
Dynatrace unveils agentic AI push with new platform tools
DevOps

Dynatrace unveils agentic AI push with new platform tools

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026
Dynatrace unveils agentic AI system for autonomous ops
DevOps

Dynatrace unveils agentic AI system for autonomous ops

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

By Karen Joy Bacudo • 5 min read • Thu, 29th Jan 2026
New Relic links AI observability to faster deployments
DevOps

New Relic links AI observability to faster deployments

New Relic data links use of its AI observability tools to 27% less alert noise, 25% faster fixes and up to fivefold higher deployment rates.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 27th Jan 2026
Dynatrace wins top observability & cloud security nods
DevOps

Dynatrace wins top observability & cloud security nods

Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.

By Melania Watson • 4 min read • Tue, 27th Jan 2026
xtype sees surge in demand for ServiceNow governance
Data Protection

xtype sees surge in demand for ServiceNow governance

xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.

By Catherine Knowles • 5 min read • Wed, 7th Jan 2026
LogicMonitor, SiS in AI observability push in Singapore
Private Cloud

LogicMonitor, SiS in AI observability push in Singapore

LogicMonitor taps SiS Technologies as Singapore distributor to drive uptake of its AI-first observability platform across Southeast Asia.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
Tanium launches patch management integration with ServiceNow
Security Operations Centres

Tanium launches patch management integration with ServiceNow

Tanium has launched Tanium Patch Management for ServiceNow IT Operations, aiming to simplify and automate the patch management lifecycle for IT teams.

By Imee Dequito • 3 min read • Fri, 27th Sep 2024
Freshworks acquires Device42, enhancing IT asset management
Partner Programmes

Freshworks acquires Device42, enhancing IT asset management

Freshworks acquires Device42 to enhance ITAM and ITSM offerings, promising a unified platform for advanced asset discovery and application dependency mapping.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
SolarWinds appoints new APAC CEO & Managing Director
Digital Transformation

SolarWinds appoints new APAC CEO & Managing Director

SolarWinds strengthens APJ leadership with new Managing Director Aten Lim and Marketing Director Sara Kao to fortify market leadership in ITOM software.

By Zach Thompson • 2 min read • Fri, 2nd Dec 2022
Large investment ahead for ITOM services as DX and IOT drive demand
Microsoft

Large investment ahead for ITOM services as DX and IOT drive demand

Investment in IT operations management tools is climbing, with Gartner forecasting increased demand from enterprises for managed ITOM and ITOMaaS.

By Heather Wright • 2 min read • Mon, 31st Jul 2017

Stories from Other Regions

ITOM stories

Atlanta Hawks partner with ManageEngine on IT overhaul
Data Analytics

Atlanta Hawks partner with ManageEngine on IT overhaul

Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
SIOS sets 2026 vision for clustering in hybrid AI IT
Virtualisation

SIOS sets 2026 vision for clustering in hybrid AI IT

SIOS predicts high availability clustering will underpin secure hybrid clouds, disaster recovery and AI resilience strategies by 2026.

By Mark Tarre • 4 min read • Fri, 16th Jan 2026
CRI Advantage earns Elite Partner status in ServiceNow programme
Digital Transformation

CRI Advantage earns Elite Partner status in ServiceNow programme

CRI Advantage has earned Elite Partner status in the ServiceNow Partner Programme, boosting its ability to deliver advanced IT service and digital transformation solutions.

By Kaleah Salmon • 3 min read • Wed, 8th Oct 2025