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IT Automation news stories - Page 3

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Artificial Intelligence
Pega strives to rid AI-based CX systems of discrimination
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
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IT Automation
NinjaRMM spruces up platform for remote work environments
NinjaRMM, a company that is in the process of expanding its presence in Asia Pacific, will roll out new features on its platform this week.
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IT Automation
Alteryx unveils analytic process automation platform
The company says it’s putting automation in the hands of all workers, bringing new possibilities for personnel upskilling, business outcomes and workforce efficiencies.
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IT Automation
NTT urges NZ firms to extend remote working gains beyond lockdown
“There are plenty of ways to measure customer satisfaction, and monitor service queues that don’t require a person to be physically present in the office."
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IT Automation
Finance teams take steps to basic automation - Trintech report
“The large number of respondents who indicated that they’re developing automation for their compliance process suggests that organizations are starting to move up the automation maturity curve."
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IT Automation
Lucidworks develops deep learning solution to make chatbots smarter
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
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IT Automation
UiPath extends hyperautomation capabilities
The platform includes employee crowdsourcing tools that can help businesses figure out what to automate.
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IT Automation
Interview: The finer points of IT automation in the modern enterprise
“With great power comes great responsibility. Automation also lets you break things at scale, and it can be expensive."
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Servers
Education provider calls on OSS Group to modernise server fleet
OSS Group immediately identified the key problems and formulated a solution – server management and patching processes needed to come together under one centralised system. 
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Customer experience
How automation and supercharged analytics can transform the service industry
Businesses in the service economy are increasingly recognising the need to build trust and maintain agility in order to meet the challenges of a changing business environment.
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IT Automation
Ivanti launches automated assistants to empower IT teams
Ivanti has added new Ivanti Assistants to its portfolio of enterprise service management (ESM) solutions to bring endpoint self-healing capabilities to businesses.
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IT Automation
Cloud tech developing faster than businesses can manage, FireMon finds
Public and hybrid cloud infrastructure environment is growing in complexity, and lacks automation and a lack of resources to effectively respond to demands.
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IT Automation
Tauranga agtech firm recognised on the world stage
Tauranga-based agtech firm Robotics Plus has received worldwide recognition on the Top 50 AgTech companies, as ranked on the THRIVE Top 50.
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IT Automation
How organisations can take proof of delivery processes to the next level with digital visibility and control
Automating proof of delivery (POD) processes takes a fraction of the time compared to traditional, manual methods.
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Cybersecurity
Cisco launches SecureX, a cloud-native security platform
The company describes SecureX as a platform that provides visibility into security processes, including detection of unknown threats and policy violations.
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IT Automation
Digitising boardroom processes for efficiency, information security and better governance
Adding content services to the picture can save time, make data accountability and governance easier, as well as add new levels of efficiency and collaboration. 
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Robotic Process Automation / RPA
RPA: The promise of value in the workplace
Basic tasks such as data entry often have teams of people working on them but simple automated processes can free up resources and staff to focus on more meaningful activities.
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Artificial Intelligence
Interview: DataRobot on how AI augments human thinking in business
" AIs are computer systems, and as such, they are best at repetitive tasks, mathematics, data manipulation, and parallel processing.”
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IT Automation
Hawkes Bay Council achieves greater digital transformation with Nintex
Hawkes Bay Regional Council (HBRC) is utilising the Nintex Process Platform to protect New Zealand’s air, land and sea.
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Cybersecurity
What organisations must demand from security technology in 2020
Gone are the days when organisations needed to choose best-of-breed point solutions to secure each individual aspect of the network.
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Robotic Process Automation / RPA
Case study: RapidMATION's RPA rescues professional services firm
Read how JLL solved a huge data roadblock by implementing RPA. From identifying the challenge to solving the problem in less than 7 days.
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Artificial Intelligence
AI tech to bolster suicide prevention efforts in Australia
New project will utilise artificial intelligence to streamline clinical records to better inform responses to suicide prevention.
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IT Automation
Industrial automation technology growing in popularity with enterprises
Automotion proposes to bring down operational costs, improve process efficiency and enable the development of new digital services for customers, according to GlobalData.
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IT Automation
New Jamf integration designed to benefit Apple enterprise customers
“By making Jamf Connect configurations available in the Jamf Pro interface, the number of steps to deploy or edit a Jamf Connect configuration are reduced, making setup and management much easier."