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Agentic AI will soon run your service desk. The real question is who controls it
Software-as-a-Service

Agentic AI will soon run your service desk. The real question is who controls it

The shift to AI that can act, not just summarise, raises new questions over auditability, data residency and who controls operations.

By Dion Williams • 5 min read • Last month

Global Stories

Enterprise Automation stories

Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last week
Feathery raises USD $30 million in Portage-led round
Software-as-a-Service

Feathery raises USD $30 million in Portage-led round

The funding will help Feathery expand software used by more than 300 financial firms to automate workflows and data sharing.

By Karen Joy Bacudo • 3 min read • Last week
Google named Gartner conversational AI leader again
Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • This month
1Password launches Claude browser login for AI agents
Software-as-a-Service

1Password launches Claude browser login for AI agents

The update lets AI agents sign in without seeing passwords, easing a major security hurdle for firms automating browser tasks.

By Sean Mitchell • 4 min read • This month
AI shifts to governed, real-time systems at the edge
Hybrid Cloud

AI shifts to governed, real-time systems at the edge

Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.

By Mark Tarre • 8 min read • This month
Future of enterprise software is agentic apps, says Oracle
Software-as-a-Service

Future of enterprise software is agentic apps, says Oracle

Oracle is targeting a common blocker to AI adoption by adding governance, human checks and audit trails to its agentic app builder.

By David Shilovsky • 5 min read • This month
Agentic rollout creates new identity security challenge
Data Protection

Agentic rollout creates new identity security challenge

Poor governance is leaving many AI agents stuck out of production, while those that run can expose firms to legal and security risks.

By David Shilovsky • 5 min read • This month
ERX: the next generation of enterprise software
Digital Transformation

ERX: the next generation of enterprise software

Businesses risk flawed AI decisions unless enterprise software embeds industry context, governance and real-time data at its core.

By Geoff Thomas • 5 min read • This month
Forrester warns OpenAI IPO & US stake cloud outlook
Data Protection

Forrester warns OpenAI IPO & US stake cloud outlook

Forrester says investors and buyers could face new risks and disclosures as OpenAI and Anthropic move towards listings and Washington weighs equity.

By Sofiah Nichole Salivio • 5 min read • This month
ManageEngine launches marketplace with 170 extensions
Software-as-a-Service

ManageEngine launches marketplace with 170 extensions

Enterprises can now add more tailored IT tools after the new Marketplace passed 170 extensions and 10,000 downloads worldwide.

By Joseph Gabriel Lagonsin • 3 min read • This month
Gartner warns agentic AI threatens $234bn SaaS spend
Software-as-a-Service

Gartner warns agentic AI threatens $234bn SaaS spend

Enterprise buyers could shift billions from seat licences as agentic AI is set to undercut up to 20% of SaaS spending by 2030.

By Sean Mitchell • 4 min read • This month
Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • This month
Ping Identity appoints Sultan as APJ general manager
Hybrid Cloud

Ping Identity appoints Sultan as APJ general manager

The hire comes as APJ customers accelerate AI deployment, raising demand for identity controls to manage human and machine access safely.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Quanton launches Australian operations amid AI scepticism
Digital Transformation

Quanton launches Australian operations amid AI scepticism

Many firms are failing to turn AI spending into returns, as Quanton opens in Australia to help clients scale deployments and change management.

By Mark Tarre • 4 min read • Last month
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • Last month
Infosys expands GlobalFoundries deal for managed IT services
Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Last month

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