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Digital Strategy Stories

Australian Stories

Digital Strategy stories

Australian firms warned over AI brand visibility race
Software-as-a-Service

Australian firms warned over AI brand visibility race

Half of Australians now use generative AI, giving brands less than two years to shape how systems describe them to customers.

By Sean Mitchell • 5 min read • This month
Urbsurf lifts bookings with redesigned online system
Software-as-a-Service

Urbsurf lifts bookings with redesigned online system

Higher conversion and fewer abandoned carts are boosting URBNSURF's online sales after a simpler booking flow cut checkout time by 31%.

By Sean Mitchell • 3 min read • This month

Global Stories

Digital Strategy stories

AI reshapes leadership & customer service, say execs
Digital Transformation

AI reshapes leadership & customer service, say execs

Many organisations are still testing AI in pilots, as executives say trust, governance and measurable results now matter more than hype.

By Sofiah Nichole Salivio • 4 min read • Last week
Asia-Pacific executives hail AI's rapid business rise
Customer Relationship Management

Asia-Pacific executives hail AI's rapid business rise

AI is now embedded in reporting and operations across the region, but executives warn that governance, data sovereignty and shadow use lag behind.

By Mark Tarre • 6 min read • Last week
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • This month
Asia-Pacific GSMA roundtable calls for AI network upgrade
Network Infrastructure

Asia-Pacific GSMA roundtable calls for AI network upgrade

Rising AI demand is forcing Asia-Pacific telecoms to upgrade networks for lower latency, higher bandwidth and tighter cross-border coordination.

By Sean Mitchell • 5 min read • This month
AI platforms split on beauty brand recommendations
Personalisation

AI platforms split on beauty brand recommendations

Consumers may see very different beauty brand suggestions depending on which AI assistant they ask, a study has found.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Digital Strategy stories

TerraPay & TPBank boost Vietnam cross-border payments
Digital Transformation

TerraPay & TPBank boost Vietnam cross-border payments

Vietnamese customers will gain faster overseas transfers as TPBank taps TerraPay's network for real-time payments to 156 countries and territories.

By Karen Joy Bacudo • 3 min read • Yesterday
Catalyst urges New Zealand to back local tech suppliers
Software-as-a-Service

Catalyst urges New Zealand to back local tech suppliers

With NZD $13 billion set to be spent on public technology, the firm says procurement reform could keep more taxpayer money and control at home.

By Sofiah Nichole Salivio • 5 min read • Last week
Park Place launches podcast for CIOs on AI pressure
Digital Transformation

Park Place launches podcast for CIOs on AI pressure

Senior technology leaders are being asked to fund AI projects while keeping ageing infrastructure running on flat budgets.

By Sean Mitchell • 4 min read • Last week
Hong Kong shoppers embrace AI, but not at checkout
Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • This month
Irish firms spend €667,000 on zombie projects yearly
Digital Transformation

Irish firms spend €667,000 on zombie projects yearly

A lack of clear IT planning is leaving Irish large firms with a €667,000 annual drag from projects that should have been stopped.

By Sofiah Nichole Salivio • 4 min read • This month
AI literacy tops UK employers' in-demand skills list
Digital Transformation

AI literacy tops UK employers' in-demand skills list

More than half of UK workers still lack basic digital skills, making AI literacy a growing hiring priority for employers.

By Joseph Gabriel Lagonsin • 4 min read • This month
Vercel signs Mercedes-AMG PETRONAS Formula One deal
Software-as-a-Service

Vercel signs Mercedes-AMG PETRONAS Formula One deal

The partnership gives Mercedes-AMG PETRONAS a new digital platforms partner as Formula One teams court technology firms for more than logo space.

By Sofiah Nichole Salivio • 4 min read • This month
Sir Brian Roche says digital delivery system needs reset
Digital Transformation

Sir Brian Roche says digital delivery system needs reset

Fragmented funding and weak oversight are leaving government digital projects duplicated, costly and slower to deliver for New Zealanders.

By Sean Mitchell • 4 min read • This month
UK retailers say loyalty systems lack AI readiness
Customer Relationship Management

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

By Sean Mitchell • 4 min read • This month
UK businesses lose GBP £67 billion on failed AI work
Digital Transformation

UK businesses lose GBP £67 billion on failed AI work

Poor oversight is leaving large UK firms to write off GBP £67 billion a year from failed AI and transformation projects.

By Sean Mitchell • 4 min read • This month