Customer retention stories - Page 2
Nearly 18% of business emails fail to reach inboxes
This month
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saas
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cx
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martech
Sinch Mailgun warns weak inbox placement and limited AI use are eroding email returns, with many firms unable to measure ROI confidently.
Zip announces launch of ZMobile for Australian app users
This month
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uc
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fintech
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cx
Zip moves into mobile plans with ZMobile, giving existing app users early access to prepaid services backed by TPG Telecom's network.
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Rackspace appoints two senior leaders for private cloud
This month
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storage
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data protection
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private cloud
Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.
Nutanix targets VMware escapees with multitenant cloud push
This month
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virtualisation
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private cloud
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hybrid cloud
Nutanix rolls out multitenant cloud tools, partner verification and migration pricing to lure service providers leaving VMware.
Paytronix loyalty report spotlights early retention gap
This month
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cx
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martech
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partner programmes
Paytronix report finds restaurant loyalty schemes must win repeat visits within 90 days, as active rates split sharply across nine concepts.
Gainsight adds MCP support for AI retention workflows
This month
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crm
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data protection
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digital transformation
Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Loyalty association launches AI & behaviour courses
This month
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digital transformation
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cx
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martech
Australian Loyalty Association rolls out executive training on programme economics, AI-driven shopping and behavioural science as households tighten budgets.
The evolving role of the CSO: From technical guardian to business strategist
Last month
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firewalls
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data protection
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siem
CSOs are shedding their purely technical image as security chiefs are pushed into the boardroom to drive sales, trust and growth.
Visa launches subscription manager for recurring payments
Last month
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crypto
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fintech
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cx
Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.
New Relic names Wendi Sturgis to board for AI expertise
Last month
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saas
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digital transformation
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cx
New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.
Asia-Pacific airlines lead global inflight Wi-Fi adoption
Last month
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digital transformation
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cx
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martech
Asia-Pacific carriers race ahead on inflight Wi-Fi, with legacy airlines nearing full coverage while budget operators remain far behind.
Cover Genius names chief revenue officer & marketing head
Last month
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digital transformation
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fintech
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cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
Points, personalisation and innovation: How industry leaders are redefining loyalty
Last month
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data analytics
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digital transformation
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cx
AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.
Does data define the retail winners and losers in 2026?
Last month
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data analytics
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digital transformation
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cx
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.
Changing customer loyalty landscape: Here's what retail leaders need to know
Last month
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data analytics
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cx
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martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Upgrade advantage: Future-proofing for partners, MSPs and MSSPs
Last month
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firewalls
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network security
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cx
SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.
Retailers warned: identity gaps blunt AI personalisation
Last month
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data analytics
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digital transformation
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cx
Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.
Tenable appoints Dino DiMarino to drive AI security growth
Last month
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network infrastructure
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digital transformation
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cloud security
Tenable appoints veteran cybersecurity sales leader Dino DiMarino as chief revenue officer to drive global growth in exposure and AI risk.