Customer Loyalty Stories - Page 18

Australian Stories

Customer Loyalty stories

How better billing can boost performance and profits in uncertain times

Automating billing can boost Australian businesses' profits, cash flow, and customer retention amid rising insolvencies and economic uncertainty.

By Matt Ream • 4 min read • Wed, 20th Aug 2025

Unified Communications

KrisFlyer partners with Econnex for more ways to earn miles

Australian KrisFlyer members can now earn up to 13,500 miles annually by switching utility and telco plans via Econnex, expanding their rewards options amid rising costs.

By Sean Mitchell • 3 min read • Wed, 20th Aug 2025

Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025

Customer Experience

Brands overlook 'identity resolution gap' in AI-driven customer data era - expert warns

Most brands invest in customer data unification yet overlook identity resolution, crucial for personalised AI strategies and effective retail media use.

By Billy Loizou • 4 min read • Tue, 12th Aug 2025

Unified Communications

Boost Mobile celebrates 25 years with discounts & bonus data offers

Boost Mobile marks 25 years in Australia with discounted SIMs and bonus data offers on prepaid plans using the Telstra network until October 2025.

By Kaleah Salmon • 3 min read • Mon, 11th Aug 2025

Global Stories

Customer Loyalty stories

Customer Experience

Why helping customers electrify is a growth opportunity for energy retailers

Energy retailers can boost growth by aiding customers to electrify homes and transport, tackling climate goals while unlocking new revenue streams.

By Ben Gleisner • 5 min read • Thu, 21st Aug 2025

Customer Experience

Xero & Constant Contact launch free tool for smarter marketing

Xero and Constant Contact have launched a free integration linking customer data to automate marketing, helping small businesses boost engagement and efficiency.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025

Customer Experience

Australian eCommerce sees rising EOFY returns despite strict policies

Australian eCommerce sees a 27.6% rise in returns despite stricter policies, as shoppers seek flexibility amid rising costs and economic uncertainty.

By Jed Nykolle Harme • 3 min read • Sat, 16th Aug 2025

Customer Experience

InMoment launches AI tool to automate responses in APAC reviews

InMoment has launched AI Auto Responding in APAC, automating personalised customer review responses to ease workloads for multi-location businesses.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025

Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025

Data Analytics

The agentic AI revolution: Experts explain key business trends

Agentic AI is transforming business with smarter virtual assistants and personalised marketing, reshaping customer experience and operational workflows globally.

By Staff Writer • 6 min read • Wed, 6th Aug 2025

Stories from Other Regions

Customer Loyalty stories

Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025

Customer Experience

New book urges brands to prioritise authentic social media

Tom Miner's new book, Social First Brands, urges companies to build loyalty through authentic social media engagement, not boardroom-crafted marketing.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025

Customer Experience

UK retailers boost AI leadership for resilience amid tough market

A new study shows 61% of UK retailers now have AI leadership, using technology to boost resilience amid a decade of falling sales and tough competition.

By Kaleah Salmon • 4 min read • Thu, 21st Aug 2025

Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025

Data Analytics

Majority of UK shoppers see brand messages as irrelevant, study finds

A study finds 61% of UK shoppers see brand messages as irrelevant, urging retailers to adopt personalised, omnichannel approaches to engage consumers.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025

Network Infrastructure

Bell offers free Perplexity Pro AI to customers in Canada

Bell partners with Perplexity to offer eligible Canadian customers free 12-month access to Perplexity Pro AI, valued at nearly CAD $300.

By Jake MacAndrew • 3 min read • Tue, 12th Aug 2025

Customer Experience

Gibson boosts email revenue 120% with SAP Emarsys tools

Gibson's email revenue soars 120% and engagement doubles after using SAP Emarsys, boosting direct-to-consumer sales and personalised marketing efforts.

By Jed Nykolle Harme • 4 min read • Wed, 6th Aug 2025