Customer Journey stories
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.
The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.
Adobe's Journey Orchestration is now available in Australia and New Zealand, allowing businesses to deliver personalised interactions in real-time.
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Data privacy is more than just a moral obligation, it also affects customers' experience and a company's bottom line.
Boomi has revealed the winners of its annual customer awards, celebrating transformative projects on the Boomi Platform.
Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.
Despite a surge in smartphone traffic, consumers in Australia and New Zealand still predominantly make purchases via desktop, Adobe's new report reveals.
