Industry insider news for Australia's technology resellers
Customer experience stories
These search results are from across the Techday network of sites
Is your customer experience strategy reaching expectations?
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Softlink becomes customer-centric with two new business units
Softlink is taking the customer-centric approach to the education and information centre sectors under its wing, with a new organisational structure.
ManageEngine ticks all the right boxes in customer satisfaction report
ManageEngine has earned the highest score possible for customer satisfaction in privileged identity management.
'Digital experience' can make or break Kiwi customer satisfaction
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
The best customer feedback channels - and how to pick them
"Central to VoC programme success is choosing the right customer feedback channel."
Study says investment in customer experience strategy will pay off
A joint study has found that businesses should focus on customer experience strategies to generate a healthy 3-1 return on investment.
Best product doesn't always win, says Gartner
"With only 5% of technology vendors extremely effective at differentiating themselves, differentiation continues to be a major issue for TSPs."
Case study: Kiwi business adopts IaaS from leading provider, enables growth
Together with Softsource, Chester’s Plumbing and Bathroom was able to complete an overhaul of its IT infrastructure and enable business expansion.
Hospitals enhance staff productivity with new clinical smartphone
Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Integrating customer experience + employee engagement programs crucial
"If you don’t have happy employees, then you are unlikely to have happy customers,"
The customer experience expectation gap
Last Monday afternoon, as I rode to JFK Airport en route to a conference, I realized that I’d left my travel credit card on my dresser.
Peek inside the minds of your customers. It might sound like science fiction, but it's real technology.
Back to the future
Digital signage has come an incredibly long way since it first came on the scene in the 1970s.
A productive choice
Customer relationship management (CRM) is an essential element for all businesses.
Look here, buy now
Digital signage might not be in every store around the country, but it’s certainly making a good effort to be!