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Conversational AI Stories - Page 7

Australian Stories

Conversational AI stories

Why robust AI governance is key to building trust in agentic AI systems in FY2027
Digital Transformation

Why robust AI governance is key to building trust in agentic AI systems in FY2027

Poor governance could expose Australian firms to legal, reputational and operational risks as they deploy autonomous AI agents at scale.

By Sreeni Unnamatla • 4 min read • Thu, 9th Apr 2026

Global Stories

Conversational AI stories

Syndigo launches SynapseGo for agentic PXM workflows
Marketing Technologies

Syndigo launches SynapseGo for agentic PXM workflows

Business teams can now run product data tasks via chat, as the new interface aims to cut manual work and speed launches across retail channels.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026
Aryza acquires Umbrella Tech in AI collections push
Software-as-a-Service

Aryza acquires Umbrella Tech in AI collections push

The deal gives lenders round-the-clock voice automation in more than 100 languages, aiming to cut costs and improve compliance in collections.

By Karen Joy Bacudo • 3 min read • Thu, 16th Apr 2026
Showpad launches AI platform for field sales teams
Software-as-a-Service

Showpad launches AI platform for field sales teams

It aims to cut admin time for reps by combining training, content, coaching and analytics in one system built for on-the-road selling.

By Catherine Knowles • 4 min read • Thu, 16th Apr 2026
Denodo study flags trust gap in agentic AI adoption
Virtualisation

Denodo study flags trust gap in agentic AI adoption

Most firms lack the live, governed data needed for autonomous AI, with 66% of executives saying real-time access is non-negotiable.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026
Adobe unveils Firefly AI assistant to streamline creative workflows
Software-as-a-Service

Adobe unveils Firefly AI assistant to streamline creative workflows

The tool could save creators time by handling multi-step edits across Photoshop, Premiere and other Adobe apps, while keeping files editable.

By Sean Mitchell • 3 min read • Thu, 16th Apr 2026
TraqCheck raises $8 million to expand AI HR platform
Fintech

TraqCheck raises $8 million to expand AI HR platform

The funding will help TraqCheck hire in the UK and broaden its AI tools for sourcing, screening and verification across employers.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 15th Apr 2026
Qlik adds AI agents in order to turn analytics into action
Data Analytics

Qlik adds AI agents in order to turn analytics into action

Customers can now move from insight to execution as Qlik expands its agentic analytics tools with prediction, automation and third-party AI access.

By Shannon Williams • 4 min read • Wed, 15th Apr 2026
Amex GBT adds AI to Egencia & links Concur Expense
Unified Communications

Amex GBT adds AI to Egencia & links Concur Expense

Travellers and finance teams can now move receipts and booking data into expense reports almost instantly, cutting manual reconciliation.

By Catherine Knowles • 4 min read • Wed, 15th Apr 2026
GreyOrange launches AI simulator for warehouse planning
Robotics

GreyOrange launches AI simulator for warehouse planning

It aims to help warehouse operators cut the risk of costly retrofits by testing automation and labour scenarios before spending capital.

By Sofiah Nichole Salivio • 4 min read • Wed, 15th Apr 2026
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Tue, 14th Apr 2026
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Fri, 10th Apr 2026
Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026
Why the Chatbot is not your AI strategy
Data Analytics

Why the Chatbot is not your AI strategy

Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.

By Adrian Randall • 6 min read • Thu, 9th Apr 2026
Anaxi, Carnegie Mellon study AI data value, revenue models
Marketing Technologies

Anaxi, Carnegie Mellon study AI data value, revenue models

As generative tools displace search, the partnership will test how AI datasets are priced and how platforms can balance advertising with subscriptions.

By Mark Tarre • 5 min read • Tue, 7th Apr 2026

Stories from Other Regions

Conversational AI stories

Parcelhero adds AI support chat for round-the-clock help
Unified Communications

Parcelhero adds AI support chat for round-the-clock help

Customers can now get round-the-clock parcel help as the courier comparison site blends an AI chatbot with live agents and unified case tracking.

By Sofiah Nichole Salivio • 4 min read • Wed, 8th Apr 2026
Genesis Energy completes four-month systems overhaul
DevOps

Genesis Energy completes four-month systems overhaul

Thousands of Genesis Energy customers should see faster billing and better service after a compressed four-month overhaul of core systems.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 8th Apr 2026