Conversational AI Stories - Page 21

Australian Stories

Conversational AI stories

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025

Global Stories

Conversational AI stories

Generative AI

Global spending on GenAI smartphones to hit USD $298.2 billion

Global spending on generative AI smartphones is expected to reach USD $298.2 billion by 2025, making up 20% of total AI end-user expenditures.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025

Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025

Generative AI

Kore.ai named leader in Gartner Magic Quadrant for AI platforms

Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.

By Melvin Hipolito • 3 min read • Mon, 8th Sep 2025

Unified Communications

HPE unveils agentic AI upgrades to Juniper for self-driving IT

HPE enhances its Juniper Networking portfolio with agentic AI, boosting autonomous IT operations and AI-driven troubleshooting across wired, wireless, and data centre networks.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025

Digital Transformation

Webjet partners with AWS & Microsoft to drive AI travel solutions

Webjet has teamed up with AWS and Microsoft to create AI travel solutions, enhancing customer service and personalised trip planning by 2024.

By Jed Nykolle Harme • 4 min read • Wed, 27th Aug 2025

Artificial Intelligence

Workday Q2 revenues rise 13% as AI drives acquisitions, guidance up

Workday's Q2 revenues rose 13% to USD $2.35bn, boosted by AI-driven acquisitions and stronger subscription growth, leading to raised fiscal 2026 guidance.

By Melvin Hipolito • 4 min read • Fri, 22nd Aug 2025

Marketing Technologies

Squiz launches AI search tool for secure, compliant web answers

Squiz launches Conversational Search, an AI tool offering secure, compliant answers on enterprise websites using verified organisation-owned content.

By Catherine Knowles • 3 min read • Fri, 22nd Aug 2025

Digital Transformation

Only 30% of firms ready for AI scale despite rising investments

Only 30% of firms are ready to scale AI despite 71% piloting technologies and 89% planning to boost AI investments in 2025, a global study reveals.

By Melvin Hipolito • 3 min read • Mon, 18th Aug 2025

Digital Transformation

Onix acquires UJET unit to boost AI customer solutions on Google Cloud

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

By Shannon Williams • 4 min read • Thu, 31st Jul 2025

Unified Communications

Infobip named Leader in 2025 Gartner Magic Quadrant for CPaaS

Infobip is named a Leader in Gartner's 2025 Magic Quadrant for CPaaS, topping Completeness of Vision for the first time in its third consecutive year.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025

Unified Communications

Proximus Global named Visionary in 2025 Gartner Magic Quadrant

Proximus Global has been named a Visionary in Gartner's 2025 Magic Quadrant for CPaaS, highlighting its unified approach and global telecom strengths.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025

Stories from Other Regions

Conversational AI stories

Data Analytics

Generative AI drives 3,500% surge in US travel planning online

Generative AI use in US travel planning soared 3,500% YoY in July 2025, boosting consumer engagement and reshaping online trip research and bookings.

By Melvin Hipolito • 3 min read • Mon, 8th Sep 2025

Hybrid & Remote Work

Smart Spaces unveils Max AI agent to transform office management

Smart Spaces launches Max, an AI workplace concierge to simplify office management and enhance user interaction within smart commercial buildings.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025

Customer Experience

Google Cloud expands Gemini AI & data residency in Singapore

Google Cloud expands its Gemini AI models and data residency services in Singapore, boosting AI capabilities for public and private sector organisations.

By Melvin Hipolito • 6 min read • Fri, 29th Aug 2025

Digital Transformation

FairPrice & Google Cloud launch new AI assistants for retail

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

By Melvin Hipolito • 5 min read • Thu, 28th Aug 2025