ChannelLife Australia - Industry insider news for technology resellers
Australia

Conversational AI Stories - Page 14

Global Stories

Conversational AI stories

Airwallex unveils AI assistant to streamline finance tasks
Software-as-a-Service

Airwallex unveils AI assistant to streamline finance tasks

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Canva brings brand-safe design generation into ChatGPT
Marketing Technologies

Canva brings brand-safe design generation into ChatGPT

Canva integrates with ChatGPT to auto-apply Brand Kits, letting teams generate editable, on-brand designs directly from chat prompts.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
Empathix unveils EMMY, a voice-led AI job search tool
Human Capital Management

Empathix unveils EMMY, a voice-led AI job search tool

Empathix launches EMMY, a voice-led AI job search assistant for New Zealand and Australia that swaps job boards for conversational hiring.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
ScienceLogic unveils Skylar Advisor for AI-led IT ops
DevOps

ScienceLogic unveils Skylar Advisor for AI-led IT ops

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
Kentico unveils AIRA agents to transform marketing work
Enterprise Content Management

Kentico unveils AIRA agents to transform marketing work

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
How digital service is transforming global cash cycles
Data Analytics

How digital service is transforming global cash cycles

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

By Stephan Wunderle • 5 min read • Wed, 4th Feb 2026
Sage boosts X3 ERP with AI copilots & automation tools
Data Analytics

Sage boosts X3 ERP with AI copilots & automation tools

Sage adds AI copilots, finance automation and supply chain intelligence to Sage X3, promising faster insight for mid-sized firms.

By Karen Joy Bacudo • 4 min read • Wed, 4th Feb 2026
Sage X3 gains Copilot, AI agents & smarter automation
Manufacturing

Sage X3 gains Copilot, AI agents & smarter automation

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
Oracle unveils AI agentic platform for retail banks
Unified Communications

Oracle unveils AI agentic platform for retail banks

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

By Sofiah Nichole Salivio • 3 min read • Wed, 4th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
OpenAI to charge 4% fee on Shopify ChatGPT checkout
Marketing Technologies

OpenAI to charge 4% fee on Shopify ChatGPT checkout

OpenAI will levy a 4% fee on Shopify merchants for sales made via ChatGPT's integrated instant checkout from late January 2026.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 3rd Feb 2026
Will AI companions change how we think about pets?
Data Protection

Will AI companions change how we think about pets?

AI companions are edging into the mainstream, prompting doubts over whether digital pets could reshape - but not replace - traditional pet ownership.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 3rd Feb 2026
TheyDo unveils Analyst Agent for customer journey AI
Data Analytics

TheyDo unveils Analyst Agent for customer journey AI

TheyDo launches Analyst Agent, an AI tool in its journey platform that answers plain-language questions by analysing customer journey data.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
Luminance unveils AI platform to tackle 'enterprise amnesia'
Digital Transformation

Luminance unveils AI platform to tackle 'enterprise amnesia'

Luminance launches AI platform to capture contract memory and combat 'enterprise amnesia', promising 90% faster negotiations.

By Kaleah Salmon • 4 min read • Thu, 29th Jan 2026

Stories from Other Regions

Conversational AI stories

SkedGo unveils TripGo Mobility AI for smarter travel
Smart Cities

SkedGo unveils TripGo Mobility AI for smarter travel

SkedGo debuts TripGo Mobility AI, tying LLM-powered chat to verified live transport data for precise, accessible multimodal journey planning.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
ControlUp buys Unipath to boost agentic AI automation
Human Capital Management

ControlUp buys Unipath to boost agentic AI automation

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
TELUS, RingCentral boost Business Connect with AI tools
Unified Communications

TELUS, RingCentral boost Business Connect with AI tools

TELUS and RingCentral will infuse Business Connect with AI assistants, receptionists and insights tools, rolling out to users in early 2026.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026