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PCI Pal launches MCP server for secure AI payments
Data Protection

PCI Pal launches MCP server for secure AI payments

Banks and contact centres can now let AI agents take payments without exposing card data, while keeping PCI-DSS controls intact.

By Karen Joy Bacudo • 3 min read • Today
Algolia names Chung & Servantez to AI growth roles
Software-as-a-Service

Algolia names Chung & Servantez to AI growth roles

The appointments bolster Algolia's push into enterprise AI, as it seeks to turn search into a trusted retrieval layer for customer data.

By Sofiah Nichole Salivio • 4 min read • Today
Infobip study finds brands struggle to prove sports ROI
Digital Transformation

Infobip study finds brands struggle to prove sports ROI

Most marketers still cannot tie sports fan engagement to sales, even as they raise budgets for live-event campaigns and AI tools.

By Karen Joy Bacudo • 4 min read • Yesterday
AI transforms CX to go beyond the chatbot
Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • Yesterday
Microsoft tightens AI governance as agentic risks rise
AI Security

Microsoft tightens AI governance as agentic risks rise

Stricter controls on agent identities and tool access aim to curb security and reliability risks as autonomous AI systems spread.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
S-Docs adds AI tools for regulated Salesforce workflows
Document Management

S-Docs adds AI tools for regulated Salesforce workflows

Regulated Salesforce users can now start document creation and e-signature in AI assistants while approvals and audit trails stay inside Salesforce.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Treatwell launches AI receptionist for salons across Europe
Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Cyara appoints Ben Corser as APAC go-to-market chief
Software-as-a-Service

Cyara appoints Ben Corser as APAC go-to-market chief

The hire signals Cyara's push to win more enterprise customers in APAC as firms demand tighter oversight of AI customer-service tools.

By Sean Mitchell • 4 min read • 3 days ago
Rydoo brings expense approvals into Claude & ChatGPT
Software-as-a-Service

Rydoo brings expense approvals into Claude & ChatGPT

Finance teams can now approve claims and query spending inside Claude and ChatGPT, as Rydoo's connector cuts switching between systems.

By Karen Joy Bacudo • 3 min read • Last week
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • Last week
Microsoft revamps responsible AI rules amid agentic risks
Supply Chain

Microsoft revamps responsible AI rules amid agentic risks

Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.

By Sean Mitchell • 4 min read • Last week
Microsoft expands AI oversight in 2026 transparency report
Data governance

Microsoft expands AI oversight in 2026 transparency report

New controls and tests are being added as agentic AI systems spread, with Microsoft warning that risks now span tools, data and users.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Conversational AI stories

Google launches BigQuery Graph for AI & fraud checks
Software-as-a-Service

Google launches BigQuery Graph for AI & fraud checks

Fraud teams and AI builders can now query linked data in BigQuery without moving it to a separate graph database, Google said.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Reliance Cyber launches RADAR on Google Cloud platform
Security Information and Event Management

Reliance Cyber launches RADAR on Google Cloud platform

Enterprise security teams could cut alert noise and speed response after the UK managed detection and response provider put RADAR into production.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Valify launches AI chat for hospital spend visibility
Software-as-a-Service

Valify launches AI chat for hospital spend visibility

Hospital finance teams can now query fragmented purchased services spend in plain English, with answers drawn from 1,400 categories.

By Karen Joy Bacudo • 4 min read • Last week
Phonely launches Alma voice model for faster calls
Customer Experience

Phonely launches Alma voice model for faster calls

The voice agent market may gain faster, cheaper phone handling as Alma undercuts GPT-4.1 on latency and cost for live calls.

By Sean Mitchell • 3 min read • Last week
Blue Machines AI launches Project Icebreaker for BFSI
Data Protection

Blue Machines AI launches Project Icebreaker for BFSI

Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.

By Joseph Gabriel Lagonsin • 4 min read • Last week