ChannelLife Australia - Industry insider news for technology resellers

Case management stories - Page 8

Cloud security9

LogRhythm releases cloud-based SIEM solution

Thu, 23rd May 2019
#
siem
#
cloud security
#
logrhythm
LogRhythm has unveiled LogRhythm Cloud, a cloud-based version of its NextGen SIEM Platform, promising enhanced SOC efficiency and swift threat neutralisation.
Gettyimages 910560230  1

How Mitsubishi Australia aim to build better customer relationships

Mon, 1st Apr 2019
#
crm
#
uc
#
cx
Mitsubishi Motors Australia has chosen QPC's Genesys PureCloud to enhance their customer service capabilities.
Network security3

LogRhythm launches solution to address network-borne threats

Mon, 11th Mar 2019
#
firewalls
#
network infrastructure
#
siem
LogRhythm has launched LogRhythm NDR, a new automated network security tool designed to aid understaffed teams in detecting and responding to network threats.
Gettyimages 1025744816

Forrester: Pegasystems a Leader in real-time interaction management

Thu, 7th Mar 2019
#
crm
#
cx
#
martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Ai7

Why contact centre operators need to take advantage of intelligent automation

Tue, 22nd Jan 2019
#
crm
#
uc
#
cx
The truth is, in today's hyper-competitive digital economy, organisations that choose to embrace intelligent automation will come out on top.
Cybersecurity breach2

LogRhythm reports higher-than-anticipated SOAR adoption rate

Thu, 1st Nov 2018
#
siem
#
logrhythm
#
cybersecurity strategy
LogRhythm sees a significant surge as 33% of customers adopt its SOAR capabilities, outpacing Gartner's 2018 SOAR adoption estimates.
Thinkstockphotos 869930266

Lenovo hopes to open up HCI with new SAP and Nutanix partnership

Sat, 13th Oct 2018
#
datacentre infrastructure
#
converged infrastructure
#
partner programmes
The goal of the collaboration is to push development in access to hyperconverged infrastructure (HCI) for enterprises.
Ai

The five key steps to security automation

Mon, 30th Jul 2018
#
siem
#
it automation
#
cybersecurity
Volvo's CEO skips level 3 self-driving cars, deeming them unsafe. What lesson can we learn about automation in security operations?.
Rh

Red Hat unveils latest process automation offering

Thu, 21st Jun 2018
#
devops
#
it automation
#
apm
Red Hat announced the launch of its Process Automation Manager 7, a cloud-native platform for developing business automation services.
Thinkstockphotos 644545376

IBM Security unveils new AI platform to defend against cyberattacks

Tue, 17th Apr 2018
#
socs
#
ai
#
cybersecurity
The company has invested more than 200,000 hours of R&D into this platform, which includes technologies from Cisco, McAfee, Symantec and others.
Thinkstockphotos 646945942

Exclusive interview: Hyland on how digital transformation has changed them as a vendor

Tue, 13th Mar 2018
#
digital transformation
#
ecm
#
martech
Hyland VP of Cloud Services Patrick Mulcahy talks about how the content management market has shifted as a result of cloud.
Lightning service console v2 6nymvev

Salesforce Service Cloud goes next-gen with mobile apps & learning platform

Mon, 31st Jul 2017
#
crm
#
uc
#
data analytics
Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.
Handshake011

Hyland signs FileStream to Australian reseller channel

Mon, 29th May 2017
#
hyland
#
case management
#
payroll
Hyland has signed Australia's FileStream as a reseller for its content management offerings as the vendor looks to expand its local footprint.
Thinkstockphotos 629792888

Robotics: Turning simple chats into dynamic engagements

Wed, 26th Apr 2017
#
robots
#
uc
#
digital signage
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Connected australia2

Queensland's Connected Care Program prospers with Simient partnership

Mon, 10th Apr 2017
#
partner programmes
#
healthtech
#
microsoft
Leveraging Microsoft Dynamics CRM, they have established a single consolidated information system to ensure access to clinical real time information.
Cyber tool kit

Siemplify releases first purpose-built platform for MSSPs

Tue, 14th Feb 2017
#
mssp
#
siemplify
#
threatnexus
​Siemplify today announced the extension of its ThreatNexus platform to the managed security service provider (MSSP) market.
Thinkstockphotos 520231846

The eight product lines that make up Salesforce

Tue, 4th Oct 2016
#
crm
#
uc
#
data analytics
Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.
6da2ed1e5668449786c7aab6a7a45538

How Salesforce got into the artificial intelligence business

Mon, 19th Sep 2016
#
data analytics
#
martech
#
cdp
Being born in the cloud is not only a help to its developers, but also it's an attitude. It's that attitude that the company has plenty of.
Businessman overwhelmed paper

How automated systems are maximising ROI on workforce management

Wed, 17th Aug 2016
#
it automation
#
productivity
#
wfs australia
The workforce represents a huge opportunity for executives looking to manage this expense more tightly, and automated systems provide the solution.
Thinkstockphotos 512475717

MuleSoft IT platform to power NSW Department's ChildStory project

Thu, 16th Jun 2016
#
mulesoft
#
it infrastructure
#
case management
The NSW Department of Family & Community Services has chosen MuleSoft's Anypoint Platform to support statewide delivery of the ChildStory IT platform.