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Business Process Outsourcing (BPO) Stories - Page 4

Australian Stories

Business Process Outsourcing (BPO) stories

Two major BPOs form joint venture – open new delivery hub in Malaysia
Unified Communications

Two major BPOs form joint venture – open new delivery hub in Malaysia

According to Everise the agreement with UBASE aligns two unique BPO companies to provide an unparalleled global service experience.

By Ashton Young • 3 min read • Fri, 18th Aug 2017
Business process outsourcing set to soar in Malaysia
Outsourcing

Business process outsourcing set to soar in Malaysia

Increased demand from the customer care segment and Malaysian enterprises seeking high end analytics solutions is driving the BPO market.

By Heather Wright • 2 min read • Thu, 20th Jul 2017

Global Stories

Business Process Outsourcing (BPO) stories

Silver Spring Pathfinder creates opportunities with Avaya
Unified Communications

Silver Spring Pathfinder creates opportunities with Avaya

Silver Spring Pathfinder (SSP) has used Avaya technology to provide employment opportunities for disadvantaged Singaporeans.

By Nadine Rogers • 3 min read • Mon, 17th Oct 2022
Digital adoption an immediate priority for CFOs
Chief Financial Officer

Digital adoption an immediate priority for CFOs

Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.

By Catherine Knowles • 3 min read • Fri, 25th Jun 2021
Video: 10 Minute IT Jams - Who is BPESA?
Data Protection

Video: 10 Minute IT Jams - Who is BPESA?

TechDay explores the growth opportunity for South Africa as big brands flock to the country for software development. #BPESA #offshoring.

By Nick Forrester • 5 min read • Fri, 2nd Oct 2020
Fujitsu enhances RunMyProcess business process automation
IT Automation

Fujitsu enhances RunMyProcess business process automation

Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.

By Staff Writer • 2 min read • Fri, 22nd May 2020
Appian and Celonis partner up to boost business process transformation
Partner Programmes

Appian and Celonis partner up to boost business process transformation

Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.

By Catherine Knowles • 2 min read • Thu, 16th Jan 2020
Rapid growth continues for business process applications market
Outsourcing

Rapid growth continues for business process applications market

New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.

By Catherine Knowles • 2 min read • Tue, 31st Dec 2019
APAC business process outsourcing market set to grow
Unified Communications

APAC business process outsourcing market set to grow

The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.

By Shannon Williams • 2 min read • Wed, 11th Dec 2019
Harcourts chooses Nintex to advance business operations
Customer Relationship Management

Harcourts chooses Nintex to advance business operations

Harcourts invests in Nintex Promapp to enhance global operations, streamline processes, and boost productivity for over 10,000 staff across 900 offices.

By Catherine Knowles • 3 min read • Thu, 14th Nov 2019
Northern Melbourne council launches cloud-based solution Nintex
Customer Experience

Northern Melbourne council launches cloud-based solution Nintex

The cloud-based solution will be used to improve customer experience, and to capture and manage processes, according to a statement.

By Catherine Knowles • 3 min read • Tue, 13th Aug 2019
How processes can be the key to RoI in digital transformation
IT Automation

How processes can be the key to RoI in digital transformation

Process management and automation is vital to any digital transformation, but it is about more than just taking some forms online.

By Ben Moore • 2 min read • Mon, 29th Oct 2018
Writer Information expands business process services in India with new facility
Hyperscale

Writer Information expands business process services in India with new facility

The facility has a capacity of 120 seats and the company plans to expand operations across other states in India.

By Julia Gabel • 2 min read • Fri, 2nd Jun 2017
Indian government IT spend to climb on back of IT services, software increases
Supply Chain

Indian government IT spend to climb on back of IT services, software increases

The Indian government is forecast to increase its IT spend by 9.55 this year, with software and IT services spend among the big movers.

By Heather Wright • 1 min read • Thu, 16th Feb 2017
Kiwi based eCommerce company continues global growth
Customer Experience

Kiwi based eCommerce company continues global growth

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

By David Williams • 3 min read • Tue, 15th Apr 2014
HP makes enterprise appointments
Cloud Security

HP makes enterprise appointments

HP appoints David Caspari as SVP for Asia Pacific, with Alan Bennett and Archie Reed taking key roles in the South Pacific to drive enterprise growth.

By Staff Writer • 2 min read • Wed, 15th Jun 2011

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Contact Company selects Calabrio WFM to power BPO operations
Unified Communications

Contact Company selects Calabrio WFM to power BPO operations

Contact plans to implement a broad range of Calabrio's automated, data-driven solutions to support the contact centre complexity of its growing client base.

By Gaurav Sharma • 3 min read • Sat, 10th Jun 2023