Business Process Outsourcing (BPO) Stories

Australian Stories

Business Process Outsourcing (BPO) stories

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • Last week

Digital Transformation

Convai, Probe CX launch AI recruiter for seasonal hiring

Recruiters in seasonal labour markets could save time as the tool cuts candidate drop-off and speeds up screening for high-volume hiring.

By Sean Mitchell • 4 min read • Last month

Artificial Intelligence

AgentSync launches AI-trained EAs for Australian founders

Founders could save up to AUD $70,000 per hire as the Australian talent provider targets busy chiefs with offshore AI-trained support.

By Sean Mitchell • 4 min read • Last month

Human Capital Management

Employment Hero launches HeroForce to ease compliance burden

Australian employers could cut duplicated HR costs as Employment Hero rolls out a platform to handle payroll and award compliance.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026

Global Stories

Business Process Outsourcing (BPO) stories

Digital Transformation

Exclusive: Celonis says AI fails without context in operations

AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.

By Jake MacAndrew • 3 min read • Last week

Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Gainsight launches AI-native renewal service for clients

Enterprise software vendors may soon be judged on retention, as Gainsight takes on renewal work directly for customers.

By Mark Tarre • 4 min read • Last week

Data Analytics

TP expands AI data services across Asia-Pacific markets

Rising demand for local-language training and data controls is prompting businesses to seek AI partners that can handle governance across Asia-Pacific.

By Mark Tarre • 4 min read • Last month

Digital Transformation

FourKites launches Booking Connect for ocean freight

Shippers could cut manual work and intermediary costs as the platform automates carrier selection, documents and exception handling.

By Sofiah Nichole Salivio • 3 min read • Last month

Unified Communications

IFT launches Fortitude compliance checks for regulated firms

Recurring checks aim to help regulated firms spot compliance gaps in outsourced and in-house operations before breaches trigger penalties.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Unified Communications

Gamma targets Philippines BPO market with local licence

Partners can now tap Philippines BPO demand through Gamma’s local licence, after the company set up in-country infrastructure to meet regulatory rules.

By Sean Mitchell • 4 min read • Last month