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Business Process Optimisation Stories

Australian Stories

Business Process Optimisation stories

AI firms urged to ditch tokens for outcome pricing
Space

AI firms urged to ditch tokens for outcome pricing

Enterprises are seeing AI bills rise faster than value, as token pricing ties spend to usage rather than the business outcomes buyers want.

By Sam Harris • 5 min read • Wed, 29th Jul 2026
Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Tue, 28th Jul 2026
Is your customer data ready for Australia's AML reforms?
Customer Experience

Is your customer data ready for Australia's AML reforms?

Thousands of firms face higher risks of fines and delays unless customer records are verified and kept current before July 2026.

By Edmund Ng • 4 min read • Fri, 24th Jul 2026
AI scheduling tool cuts aged care rostering delays
Data Protection

AI scheduling tool cuts aged care rostering delays

Aged care staff are spending half as long on morning rostering after an AI system recovered 15 hours a week at ECH.

By Mark Tarre • 4 min read • Tue, 23rd Jun 2026
Australian firms save 18 hours per AI-powered contract
Software-as-a-Service

Australian firms save 18 hours per AI-powered contract

Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

By Sean Mitchell • 5 min read • Tue, 23rd Jun 2026

Global Stories

Business Process Optimisation stories

Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • Last month
Anaptyss launches IGNITE to spur company-wide innovation
Digital Transformation

Anaptyss launches IGNITE to spur company-wide innovation

The programme gives staff a route to turn workplace ideas into customer solutions and patentable intellectual property, as AI speeds up competition.

By Sofiah Nichole Salivio • 3 min read • Last month
Cowbell launches OMNI AI system for specialty insurance
Risk & Compliance

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes now take minutes, as the system has lifted new business by 53% and shortened product launches to six weeks.

By Karen Joy Bacudo • 4 min read • Wed, 29th Jul 2026
ERP's next evolution isn't automation, it's creativity
Digital Transformation

ERP's next evolution isn't automation, it's creativity

Enterprise software is shifting as AI lets firms create new workflows on the fly, while keeping core data standardised and auditable.

By Matthew Rodgers • 4 min read • Tue, 21st Jul 2026
Ricoh named Leader in IDC mailroom solutions review
Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Fri, 10th Jul 2026
Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • Wed, 1st Jul 2026
Fullstory launches AI tools to analyse user activity
Software-as-a-Service

Fullstory launches AI tools to analyse user activity

The launch aims to let firms spot user and employee problems faster, cutting manual analysis and speeding fixes for faults and bottlenecks.

By Sofiah Nichole Salivio • 4 min read • Sat, 20th Jun 2026

Stories from Other Regions

Business Process Optimisation stories

CloudCoCo launches AI procurement platform for IT buyers
Software-as-a-Service

CloudCoCo launches AI procurement platform for IT buyers

Enterprise IT buyers could cut procurement delays as CloudCoCo rolls out AI tools across a 250,000-product catalogue and invoice processing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
FE fundinfo boosts Nexus for advisers with AI tools
Software-as-a-Service

FE fundinfo boosts Nexus for advisers with AI tools

Advisers could save hours a week as FE fundinfo adds AI research, modelling and reporting tools to its Nexus platform.

By Karen Joy Bacudo • 4 min read • Last month
Matchmade.io claims million-record reconciliation in minutes
Software-as-a-Service

Matchmade.io claims million-record reconciliation in minutes

Finance teams across Southeast Asia could cut reconciliation delays as fragmented payment data makes manual matching slower and riskier.

By Karen Joy Bacudo • 4 min read • Last month
UK landlords boost AI use to 65% as adoption widens
Software-as-a-Service

UK landlords boost AI use to 65% as adoption widens

Most UK commercial landlords are still only piloting AI, as integration and skills gaps, not cost, slow wider rollout across portfolios.

By Sean Mitchell • 4 min read • Last month
WealthAi launches client file for wealth managers platform
Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026