Business communications stories

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

Wordly debuts Workspaces to bring its AI translation and captioning platform from big-ticket conferences into everyday corporate meetings.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

Spectralink's new S1000 DECT platform brings serverless, site-wide voice to frontline workers with direct Microsoft Teams integration.

Yealink launches SP92 speakerphone and BH71 Pro headset at Officeworks, targeting hybrid workers needing clearer calls in noisy spaces.

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia's new Monarto Safari Resort in four months.

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

Australian firms face average costs of AUD $436,307 from email breaches, with slow responses increasing ransomware risks, says Barracuda report.

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

ReveNet warns APAC's USD $55bn A2P SMS revenue faces steep decline without urgent operator action to tackle rising costs, fraud, and fragmented regulation.

Email remains the greatest risk for sensitive data breaches, with 90% of business communications exposed, warns Kiteworks' 2025 security report.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.