Tech Data has introduced a new portfolio that is designed to help manage the entire technology product and customer lifecycle – from design, integration and installation to service, support and IT Asset Disposition (ITAD).
Deemed the ‘Global Lifecycle Management Services' portfolio, it's available around the world and tailored for both original equipment manufacturers (OEMs) and solution providers by featuring complete customer management solutions including customer acquisition, enablement and revenue-growth services, such as contract renewals and software license compliance.
Tech Data asserts that OEMs and solution providers can focus their resources on what is most important to them by utilising their services, which are a key component of the distributor's end-to-end portfolio spanning the entire technology ecosystem.
Furthermore, Tech Data's senior vice president of Global Lifecycle Management Services for the Americas, John O'Shea says the company's resources and team of experts help customers expand their geographic and technology reach, accelerating the adoption of new technology with the confidence that comes from a trusted partnership.
“Our services portfolio adds a new dimension to distribution. Leveraging our unparalleled depth, breadth of expert capabilities and comprehensive end-to-end portfolio, we have designed these services to free up capital from our customers' businesses so they can apply it to more strategic areas, such as transformation, innovation and customer-facing resources,” says O'Shea.
“We call it Capital on Tap – scaling resources up or down based on need—all through one trusted partner.
Tech Data's Global Lifecycle Management Services include integration services, supply chain management services, customer lifecycle management services, and field, depot and support services, such as field engineering, equipment installation, maintenance, repair and others.
Vice president of Supply Chain and Operations at Sharp Imaging and Information Company of America, David Dwyer says they're excited to see this comprehensive set of services and capabilities being brought to market by a single provider.
“For the last few years, we have worked closely with Tech Data's services team, and they've partnered with us to help successfully improve our supply chain operations,” Dwyer says.
“The launch of this portfolio will present a full slate of product and customer support services to the market, providing customers the ability to focus on their core business while knowing they have the best possible partner to amplify day-to-day support for their products and customers.
Tech Data asserts this new release complements the distributor's ‘world-class' supply chain competencies to support the technology ecosystem at every step.