12 Apr 2021
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Tecala becomes first Rubrik Authorised Support Partner in APAC

By Catherine Knowles

Tecala, the Sydney-headquartered technology services and IT consulting provider, has been named as the first Rubrik Authorised Support Partner (RASP) in Asia Pacific.

Rubrik’s exclusive RASP Specialisation recognises partners which demonstrate a proven track record in delivering level 1 and level 2 technical support.

RASP partners receive the same training as Rubrik’s own level 3 support engineers and are able to act as the first point of call for joint customers.

As a RASP partner, Tecala can further differentiate itself and grow its Rubrik business by offering customers increased flexibility in the type of support and services they receive, the company states.

In addition, Tecala can now act as a one-stop-shop for support offering Australian enterprises a single point of contact for fast issue resolution.

Over the past three years since it was appointed an Australian Rubrik partner, Tecala has successfully deployed Rubrik data recovery and governance solutions at organisations such as Greencross and Iugis.

The company has recently seen increased demand for Rubrik solutions among organisations operating in industries with strong regulatory compliance and reporting requirements.

Tecala managing director Pieter DeGunst says, “We’re excited that our exceptional skills and experience have been recognised with the RASP Specialisation.

"This is testimony to our capabilities and successful working relationships with vendors such as Rubrik which entrust Tecala as a safe pair of hands to deliver robust cloud infrastructure and a great customer experience."

DeGunst says, “Our RASP Specialisation will enable Tecala to further capitalise on the growing interest for data recovery, governance, compliance, and cloud mobility across Australia.

"The combination of our proven and practical delivery approach, combined with Rubrik’s cloud data management solutions, makes this a truly value-added partnership.”

Rubrik A/NZ managing director Jamie Humphrey says, “As a 100% channel-led business, our partners are central to everything we do.

"Our RASP partners are an extension of our own support team, and Tecala's success in providing round-the-clock data protection services and support made its elevation to this small, hand-picked group a no-brainer.

“At Rubrik, we’re extremely proud of our support offering. Tecala’s commitment to building strong and lasting relationships with its clients, together with its technical expertise in cloud native data management solutions, means our customers are in the best of hands.”

As an end to end MSP, Tecala supports mid-market customers throughout Australia and overseas.

Tecala implement a range of services including managed cloud, infrastructure and user support services along with a comprehensive, as-a-Service practice that includes infrastructure, data protection and disaster recovery. Interconnectivity is provided for both data and voice via their national network services.

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