SER Group named leader in Gartner's 2024 Magic Quadrant

SER Group has been recognised as a Leader in the Gartner Magic Quadrant for Document Management 2024, affirming its position in the realm of enterprise content management.

The Bonn-based company, which employs over 600 staff across 20 offices in 11 countries, is highly regarded for its ECM technology by major corporations such as DHL, Allianz, UBS, and BASF. The company attributes its prominent position to strong execution in artificial intelligence (AI) and user experience.

CEO Dr. John Bates stated, "We are incredibly proud to be recognized by Gartner as a Leader of the document management platform market. Our positioning as a Leader, we believe, underlines how we are successfully fulfilling our bold vision of helping knowledge workers be 100 times more productive. The report, as we see it, confirms that Doxis' AI-infused document management capabilities are ideally suited to help companies harness the power of AI to defeat document chaos, manage rising volumes of information, and profitably scale business."

Dr. Bates also commented on the strategic aims of SER, highlighting its significant expansion into the U.S. and its increasing engagement with global brands. He expressed enthusiasm for bringing Doxis, their intelligent document management platform, to more companies seeking transformative digital innovation. "With our expansion into the U.S. and a rapidly growing roster of large global brands, we're excited to bring the intelligent document management capabilities of Doxis to even more organizations seeking innovation at scale and impactful digital transformation," he said.

The company's approach centres on providing a broad array of deep API and enterprise application integrations, including collaboration with SAP, Microsoft, and Salesforce. This strategy is aligned with augmenting scalability across platforms and enhancing user experience through accelerated time-to-value and cloud flexibility.

Dr. Bates added, "We believe that Doxis is ideally suited to help companies harness the power of AI to defeat document chaos, manage rising volumes of information, and profitably scale business. We're transforming the user experience with a modern, unified UX and driving productivity through comprehensive AI-powered automation for end-to-end processes. By prioritizing ease of use and scalability across platforms, we ensure that our customers can unlock immediate, sustainable value across their digital ecosystems."

This recognition by Gartner comes amid rapid changes within the enterprise content management market and parallels SER Group's recent distinction as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment in October.

The news signals timely progress as Gartner reintroduces the document management software category, addressing the evolving landscape where capabilities such as anticipatory interfaces and advanced AI are poised to handle increasing information volumes in the future.