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New artificial intelligence guide launched to help business decision making

By Shannon Williams
Fri 11 Jun 2021

CompTIA has launched a new artificial intelligence guide to help businesses in their decision making process.

CompTIA, a nonprofit association for the information technology industry and workforce, offers guidance, answers questions and provides information to help organisations as more companies explore the viability of adding artificial intelligence into their business processes.

Artificial Intelligence in Business: Top Considerations Before Implementing AI was produced by the CompTIA Artificial Intelligence Advisory Council, a group of thought leaders and innovators committed to accelerating the adoption of artificial intelligence and machine learning technologies.

“Artificial intelligence is already prevalent in many business processes and applications used daily, and there are almost limitless other opportunities where it can be utilised,” says Annette Taber, senior vice president for industry outreach and relations at CompTIA. 

“However, artificial intelligence processes are complex," she says.

"The key to a successful deployment is asking the right questions and understanding what’s involved before making any investments," Taber explains.

The guide identifies more than two dozen factors that should be thoroughly considered and addressed by business decision makers and artificial intelligence practitioners. Some of the factors are common to any big project—securing executive buy-in, clearly defining business objectives and outcomes, and allocating sufficient financial resources to support the project.

"But many other things have to come together to build and manage artificial intelligence-infused applications," according to Rama Akkiraju, IBM Fellow, Watson AI Operations, IBM Master Inventor, Member, IBM Academy of Technology, and chair of the CompTIA Artificial Intelligence Advisory Council.

“Data scientists who build machine learning models need infrastructure, training data, model lifecycle management tools, and frameworks, libraries, and visualisations,” she explains.

“IT administrators who manage the artificial intelligence-infused applications in a company need tools to ensure that the models are accurate, robust, fair, transparent, explainable, continuously and consistently learning, and auditable. Many new tools, platforms, training, and even new job roles are required," Akkiraju says.

“All this can be very overwhelming for companies trying to deploy artificial intelligence-infused applications,” she says.

“That’s why our council decided to put out an artificial intelligence top-considerations document to help practitioners think about artificial intelligence-infusion and its implications.”

The members of CompTIA’s Artificial Intelligence Advisory Council work together to develop innovative strategies and resources that help companies explore, create, deliver and support artificial intelligence business opportunities across all industries and market segments.

The Computing Technology Industry Association is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. 
 

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