Kinetic IT acclaimed as leader in ServiceNow proficiency by ISG survey

The prominent Australian technology solutions provider, Kinetic IT, has once more been lauded for its top-tier proficiency in digital transformation through ServiceNow, as indicated by recent ISG Provider Lens findings. These findings reaffirm Kinetic IT's evergreen position as a trusted ServiceNow collaborator of more than 14 years. Expert in delivering digital infrastructure, service integration, and intelligent workplace solutions, the firm tends to both public and private sector consumers all over Australia.

Kinetic IT, much like in the 2023 report, stands as one of the scarce Australian-owned and run IT providers recognised as a ServiceNow leader, a distinction it shares with the world's major players presently active in the Asia-Pacific market. Kinetic IT has been distinguished as an exhaustive "Leader" across the three crucial expertise areas in the ISG Provider Lens ServiceNow Ecosystem Partners 2024 survey. These areas include ServiceNow Managed Services, ServiceNow Consulting Services, and ServiceNow Implementing & Integration Services.

This news was received with immense pride by Kinetic IT Principal Consultant, Service Integration, Dan Spada, who deemed it a direct testament to the efforts of the nationwide team. He stated, "Our continued growth as a national service integration leader shows the dedication of our crew to deliver strategic customer-centric solutions that streamline enterprise technology."

With the rapid advancements taking place in generative AI and a fresh emphasis on efficiency and productivity among Australian organisations, Spada acknowledges the critical role of trusted partners like Kinetic IT and enabling technologies such as ServiceNow in staying ahead of the game. He believes that industry reports, such as the annual ISG Provider Lens, equip organisations with the assurance to select the right partner.

Dan explained, "Our placement in this year's ISG Provider Lens illustrates the journey our national practice has been on, particularly in the last 12-24 months, to expand our product and service offerings without compromising quality."

Going beyond mere claims of expertise, Kinetic IT verifies its status, as evidenced by the firm's superior customer satisfaction score and its placement in this year's ISG Provider Lens. Spada clarified, "We don't just say we're experts; we go out of our way to validate it."

The company's enduring partnership with ServiceNow and its provision of these solutions are further enriched by Kinetic IT's proficiency in cyber security, cloud & data, and service integration and management. This further secures Kinetic IT's status as a trusted partner for digital transformation services nationwide and ensures the continued delivery of exceptional services for its customers.

The 2024 ISG Provider Lens ServiceNow Partner Ecosystem Survey evaluates service quality, innovation, market presence, and customer satisfaction to pinpoint category leaders. Kinetic IT's strategy, planning, and customised solutions maximise ServiceNow investments, earning recognition in the ISG Provider Lens survey. Furthermore, the company's integration expertise guarantees seamless connectivity, enhancing data consistency and cross-functional collaboration.