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Hyland connects with MEDrefer to streamline referrals

12 Nov 2019

MEDrefer, an Australia-wide directory and e-referral delivery system, has partnered with Hyland Healthcare, a global provider of connected healthcare solutions, to bridge the gap in the referral process connecting primary health and acute health. 

Together, these technology companies will help healthcare organisations digitally transform to create an interoperable environment. 

MEDrefer, with their MEDrefer Manager, provides a secure and traceable referral process to search, send, accept and report functionalities. 

General practitioners can select and send secure, traceable referrals to hospitals, specialists and allied health providers. 

In partnership with Hyland, a hospital can have a centralised intake of the referrals from primary health, be it via eReferrals or more traditional approaches, to manage and route the requests, and facilitate better communication between health professionals.

Integrating Hyland’s OnBase enterprise information platform with MEDrefer will present a broader service coordinating the central intake of referrals received electronically, by fax or hard copy into a universal form for acceptance, triaging and processing, and provide clinicians a single location for all referral related content. 

The value will be time savings in referral processing, improved sharing of information across the health sectors, reduced reliance on faxes and letters, and centralised management of referrals at the hospital.

“We know MEDrefer Manager is a more comprehensive solution than our competitors, and when combined with Hyland’s OnBase, will provide an even broader efficiency package,” says MEDrefer managing director Brian Sullivan.

“When securing new partnerships at Hyland, we look for companies that approach their solutions with best practices and forward-looking paradigms, and where there is a symbiotic relationship,” adds Hyland Healthcare Asia Pacific industry manager Christine Lugg.

“MEDrefer has a wide national application for MEDrefer Manager©, and integrating OnBase to address the challenges with referrals into the acute healthcare setting was a clear opportunity.”  

OnBase is a leading content services solution integrated with over 500 applications globally. Better healthcare begins by linking unstructured content like clinical referral documents to the EMR. 

Hyland Healthcare provides the connected healthcare solutions that put patient content at clinician’s fingertips, allowing them to focus on patients rather than searching for the information they need to make vital clinical decisions.

Brian Sullivan founded MEDrefer in 2007 after hearing many GP friends voice concerns they did not know the status of their patients referrals or the availability and location of any new Specialists, and were frustrated when a patient ‘bounced back’ for an alternative referral when they found their GP’s ‘favourite’ was booked out for months.