Dynatrace & ServiceNow join forces to advance autonomous IT

Dynatrace and ServiceNow have entered into a multi-year strategic partnership aimed at advancing autonomous IT operations and broadening the use of intelligent automation for enterprise customers.

Strategic partnership

The agreement will see Dynatrace and ServiceNow combine their respective artificial intelligence and automation capabilities to offer organisations more proactive and efficient IT operations management. Dynatrace, which provides AI-driven observability solutions, will integrate its deterministic and agentic AI technology for real-time root cause analysis, prediction, and automated remediation with ServiceNow's AI agents and AIOps tools. This combined effort is intended to streamline IT operations and improve reaction times to issues within cloud and AI-based technology environments.

Both companies have stated their intention to use the outcomes and learnings from their own internal deployments to inform ongoing enhancements to their joint solutions. Dynatrace will deploy ServiceNow for Enterprise Service Management, HR Service Delivery, and Asset Management, while ServiceNow will utilise Dynatrace's observability platform to support its digital operations.

Focus on automation and proactive IT

With organisations increasingly looking to AI to enhance efficiency and effectiveness in IT environments, the partnership is positioned to help customers move toward autonomous and self-optimising systems. The integration is designed to enable IT teams to anticipate and resolve issues faster, automate routine tasks, and continuously improve digital services for both customers and employees.

Rahul Tripathi, Group Vice President and General Manager, ITSM and ITOM at ServiceNow, commented on the collaboration:

"Autonomous IT is the future, and our collaboration with Dynatrace is about accelerating Zero Outage outcomes for enterprises today. By bringing together real-time, AI-powered observability from Dynatrace with ServiceNow's AI-powered IT Service & Operations Management, we're empowering IT teams to move beyond traditional operations into a new era of proactive systems that continuously learn, adapt, and self-heal at scale."

Steve Tack, Chief Product Officer at Dynatrace, also outlined the objectives of the partnership:

"Dynatrace and ServiceNow are partnering to turn real-time observability into trustworthy, autonomous action across the software delivery lifecycle. We help customers anticipate issues, coordinate remediation, and continuously optimise services by combining deterministic and agentic AI, bringing them closer to autonomous prevention, remediation, and optimization at enterprise scale."

Integration for joint enterprise customers

The companies plan to provide joint customers with enhanced automation across IT operations, leveraging each company's AI frameworks and data insights. By informing integrations with their own deployments, they aim to offer faster implementation and value for enterprises that use both platforms.

The collaboration is in response to increased enterprise investment in AI-powered IT solutions, particularly those that support the shift from reactive support models to more proactive and predictive operational frameworks. The intention is for organisations to benefit from operations that can learn and adapt in real time, reduce downtime, and improve both internal and external user experiences.

Looking ahead

Dynatrace and ServiceNow will continue to share insights and collaborate on further extending the integration of their platforms, with the goal of supporting enterprise customers' efforts to achieve more autonomous and efficient IT operations in an environment where technology complexity continues to grow.